2023 Ticketek Pty Ltd (ABN 92 010 129 110). You have the option to invite as many friends as you like via Facebook or email to purchase the reserved tickets. https://www.consumerlaw.gov.au/content/Content.aspx?doc=home.htm Ticketek does not offer refunds or exchanges as a result of a change in your personal circumstances or due to external factors such as, for example, adverse weather. How do I purchase a Ticketek Gift Voucher? Please read the "What If My Tickets Are Lost or Stolen" and "What if my tickets do not arrive" questions in the Top FAQs section. Alternatively, you may wish to receive all Ticketek mobile tickets on your mobile phone and either forward them to your friends yourself or keep all tickets on your phone and arrive together with your friends. Ticketek Australia All venues have seating options available for patrons in wheelchairs or who require assistance. Can I still access the full site on my phone if I need to? This is the default selection and lets the website choose the tickets which are currently the best available in any price category. If you exceed the ticket limit, Ticketek may at its discretion cancel any or all of your ticket orders and tickets without notice. General Admission (GA) is an unreserved section/event where seating is not reserved for you. These tickets are released when not required by the promoter and generally given to us to sell to the public. Will the event be reserved seating or general admission. Once you renew/join as an AFL Member, your club of choice will be notified and they will send your merchandise pack. you have requested 4 tickets yet there are no more than 3 seats next to each other in the venue, or all the tickets that were available have been selected by customers ahead of you and they are in the process of completing their transaction. What is the policy regarding juniors accessing tickets at the MCG and Marvel Stadium? Yes, anyone can become a My Ticketek member and buy tickets no matter which country you are located in. Ticketek will only mail tickets to the residential address of the credit/debit card holder. Don't forget, you can update your account by returning to the, Then sign in with your current username (the email address you registered with) and password. If you enter it incorrectly more than 10 times, no further Voucher IDs will be able to be entered for the remainder of that transaction. If it's unclear what a Family ticket consists of on your event page please submit a request and we'll get back to you. Note that General Admission tickets, if lost may not be replaceable therefore we again recommend ezyTicket or Ticketek Mobile Ticket, or registered mail where available, On occassion you will also be asked to complete the Ticketek safeguard ("Captcha"). We cooperate fully with the Fair Trading departments when those departments are pursuing ticket scalpers. The mobile number provided will be sent your mobile ticket/s 8. If no other invitees purchase the seats that Invitee A would have purchased then those seats will be released back for sale and the group will have been split. In most cases, tickets must be returned to the place where they were purchased. Seating/Section FAQs - Ticketek Australia My Ticketek Ticket Delivery. No, for the first release, the app will only be an iPhone app. My Ticketek; Gift Vouchers; You can view the value on your Ticketek Gift Voucher when you enter your Voucher ID on the payment page. If you do not receive your club of support pack please contact the club directly. What qualifies as a concession ticket? Refundable tickets offer enhanced cancellation rights if you can no longer attend an event for one of the listed reasons such as sickness, travel delays and adverse weather. If you have hard copy Ticketek Gift Voucher, the expiry date is listed on your voucher. There are three delivery options: Note that for general admission events, tickets can not be replaced. Why can my friends (invitees) only purchase the held tickets one at a time? The Mobile Ticket delivery option will be displayed with the existing delivery options when it is available. No, the credit card pre-fill feature simply gives you the option to save your card details. If you are purchasing multiple tickets in the one transaction, you can elect to enter all of the mobile numbers of your friends to have the tickets sent directly to their phones, or choose to have all of the tickets sent to you to then forward to friends at a later time. If you have purchased concession tickets you are required to present a valid proof of entitlement and photo ID on entry at the venue. You may be denied entry into, or removed from, an event where the Seller has reasonable grounds to do so, including if you breach these Terms and Conditions or the Sellers Terms, or you are intoxicated, under the influence of illicit drugs, inappropriately attired or adversely affecting the enjoyment of the event by others. The Ticketek accessible bookings team is available Monday Saturday (not available Sunday), 9:00 AM 5:00 PM, and forms should be completed as early as possible and at least 24 hours prior to the event. For example, if eight seats were placed on hold and two have already been purchased, the next My Ticketek Customer can buy between 1 and 6 seats. Browse through the seven featured genres by clicking on the tabs near the top of the, When you see an event that interests you, click on either image or title to visit the page dedicated to that event, If you're interested in a VIP experience, either corporate or as an individual, select. All mobile tickets stored in Passbook are also barcoded (but with a different 2D barcode). This message is displayed when there is either an inadequate number of tickets to fulfil your request for adjacent seats eg. Ticketek will only provide a refund or exchange a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law (including the Australian Consumer Law). https://www.fairtrading.nsw.gov.au/Consumers/Buying_services/Entertainment.html n& ^!$xsC1 E(nnK!d* 8p^38 |w _>c*)iS. Note that as the website is looking across all price categogies, the ticket prices can't be shown until you have also selected your quantity and delivery method, Select a price category from the drop down if you want to purchase tickets within a specific location of the venue. Ticketek Marketplace - Buy and Sell Tickets Invitee B purchases the two seats they were assigned at step (b). Will AFL Membership dining have a priority system in place to access tickets? The Ticketek app was also reportedly glitching, stopping people from . You can redeem your Ticketek Gift Voucher online by: Ticketek Gift Vouchers may also be redeemed in person at a Ticketek Agency or over the phone through the Ticketek Call Centre. You will need to be signed in to make a purchase tickets online, so sign up to My Ticketek and reap the extra benefits membership brings it's FREE! Reserving a seat is $10.50, with an additional transaction fee for tickets booked through Ticketek. You must allow adequate time for collection or delivery of tickets. You now have the option to have your sign in details remembered for your next visit. xYmo Z)y"=H}=@0JrJHqvkKpp]I&dqEYlS/wGOG,<>zgW;-)Pk=#SY3%nMHqB6PrBYTJgRUe;>y2<5LKc?\e.f For most events, a Family ticket will admit 2 Adults and 2 Juniors or 1 Adult and 3 Juniors. <> Make your ticket buying experience easy by registering with My Ticketek, then signing in each time you visit the website. Click sign in in the top right hand corner and follow the prompts using the email address nominated in your AFL Membership, OR. What happens if I forget my phone or my battery dies at the venue? Children aged 0-6 do not require a ticket, however, they must not occupy a seat. Can I delete the details of my saved credit or debit card? This is an extra security feature giving you the fairest access to tickets by helping us prevent automated and unethical ticket selection and purchase activity, Make sure your selections are correct and then hit the Next button. Group Bookings are available for selected events and are subject to availability. Promoters sometimes request that a number of tickets be held for promotional purposes. Can I purchase tickets through the mobile site? Going to ticketek.co.nz, visiting the mobile site or downloading the Ticketek mobile app; Choosing an event on sale and selecting your tickets; Entering the Voucher ID on the payment page; and. Ticketek Australia | Official Tickets for Sport, Concerts, Theatre . Be sure to select the discounted 'member' ticket. details of the event including: name, date, time and venue. Ticketek Australia Questions | ProductReview.com.au In an New Zealand first and unique to Ticketek mobile ticket, you'll have the option of sending every person in your booking their own individual ticket via Text. Where can I get more information about privacy for Friend Spotter? When a My Ticketek customer places seats on hold, the Ticketek website will clearly identify how long their seats will be held for. Delivery differs depending on the event, please refer to the specific delivery information on the event page of the event you purchased for. If you purchased more than one ticket, make sure you print out and bring along each separate ezyTicket PDF to the event. You do not need to request a refund on your Refundable tickets if your event is cancelled or rescheduled. This will also save your preferences so 'My Events' contains content relevant to your preferences on your next visit. Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. How do I add my mobile tickets to the Ticket Wallet? When you arrive at the payment page of your next purchase, you will see a checkbox under the credit/debit card payment section to 'save credit/debit card details'. How do I arrange for a new membership card to be sent out? Their barcode will then be on their homepage. It's the fastest way to buy tickets for your next live experience, receive event alerts and access your mobile tickets to view and share with friends. This is just another way of conveniently storing and viewing your mobile tickets. If you don't opt-in during purchase, you can also opt in to Friend Spotter at a later date by using the 'Share and Save' button on your mobile tickets. You'll be able to purchase tickets from either Ticketeks Web Site, Mobile Site or Call Centre and have them sent directly to your mobile phone. What is my online AFL Membership account? Visit the Ticketek Groups page for more information. You can click the View Map button to view the section of the venue where your seats are located, If the tickets allocated are for seats with a restricted view, you will need to check the box to acknowledge this. I am having trouble logging in and cannot retrieve my password using the forgotten password facility? 2JlBgz7 W]d_y64UV,(5,EBMpw_B|M?+p_B|KxQF6V;IGq0 There are many ways you can redeem your Ticketek Gift Voucher. How do I find out the expiry date of my Ticketek Gift Voucher? There is a limit of $1,000 worth of Ticketek Gift Vouchers that can be redeemed per transaction. There are a number of reasons why an email does not reach its recipient, including: There are a number of reasons why an email does not reach its recipient, including: The hold period will be configured (in minutes) on an individual basis for each show. Can I use my existing Ticketek Gift Voucher to purchase another Ticketek Gift Voucher? If this does not answer your queries, our friendly team will be happy to assist. The Ticket Wallet is only accessible within the app once you are logged into your My Ticketek account, so if your phone is stolen, no-one can access your wallet without first logging in to your account. On your first visit to the site after the launch of Content Personalisation, you will be shown an overlaid guide to the new features. Yes, you can partially refund part of your ticket purchase if your circumstances meet the list of approved reasons. Other customers may be in the process of completing their transaction on all remaining tickets, or the number of tickets requested is greater than the maximum available adjacent seats.
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