Contact customer support. Check to make sure that there is, Check all power and gas supplies, as applicable. 0 back, 1/2 sides, 12 top, 12 bottom, and 12 front. However, there are a few checks that apply to multiple models and water heater types: Everything requires some maintenance. So we created the Richmond ENCORE Electric Water Heater with LeakGuard. This indicates that the pressure switch remained closed longer than 5 seconds after the call for heat began. If there is soot or deterioration, contact the local gas utility to fix the problem and clean the flue, or replace the flue, flue baffle, and venting system before resuming operation of the water heater. Look in the manual for your specific water heater for these error codes if applicable. If so, you may need to clean, repair or replace the pilot burner to fix the problem. Water Heater Profile: Tankless. Replace the combination gas control (thermostat). Texas State Board of Plumbing Examiners Some additional features of the 7.0 outdoor model include a digital remote control, the best side-to-side clearance in the industry at inch, and 10 feet of thermostat wire included with the heater. Electrical polarity to the unit is incorrect. Open a hot water faucet or lift the handle on the relief valve to admit air to the tank. They are small and compact, wall-hanging, and take up much less space than the tank-type. Its crucial before you can move on to the next troubleshooting. No, these units cannot be converted from one fuel source to another. If you own a tankless water heater or are upgrading from a traditional tank Richmond tankless water heaters from the mid-efficiency series (RMTG series) are available in three sizes delivering plenty of hot water from two to four baths. Turn on the manual gas shut-off valve near the water heater. When there is a malfunction, an error code will appear on the LCD display. It's expensive to continue to heat and re-heat water when you're not home or not using it. Gas valve LEDs will light separately or together to indicate the status or an error. Water temperatures above 125oF can cause severe burns or death from scalding. Through the sight glass, inspect the hot surface ignitor with the main burner off and inspect the main burner while firing. They are small enough to fit almost anywhere in your home. VIEW PRODUCT. You can use a vacuum cleaner on the burner and floor shield inside the water heater. If you dont see the tankless water heater problem youre having here, or if you need technical support with your water heater, please visit our help desk to schedule an appointment, or call us at 866-356-1992. Do not use gas control knob to regulate gas flow to burner. Well water can cause a quicker buildup of debris When the faucet is closed, the Richmond Tankless Water Heater senses the command, and goes to standby mode. Analytical cookies are used to understand how visitors interact with the website. Tankless Electric Water Heaters. In addition to having an energy efficiency rating of 0.82 UEF, its ultra-low NOx burner makes this model a green choice. EcoNet Wifi Kit Installation Instructions, Encore RMTGH is a series of high-efficiency condensing tankless gas water heaters designed for continuous hot water, with stainless steel condensing heat exchanger, Intelligent electronic controls designed to increase energy efficiency and safety, New! Better still, it functions at up to 8,400 feet above sea level. In order to drain your Richmond gas water heater, follow these steps: To clean the burner, remove the burner from the water heater. House generators are quite expensive. We call it Peak Hour Demand. Make sure that all joints are secure that combustion air-inlet and vent system supports are all in place. Although Richmond markets the RMTEX-18 as a whole-house unit, it only supplies 4.4 GPM. Additional features of this model include advanced self-modulation and external digital thermostat control. Lastly, check the valve error codes. This monitors the temperature of the heat exchanger and will shut the unit down if it exceeds a safe temperature. Tank water heaters do not The article reviews important features and models. Point-of-Use 8kW, 11kW and 13kW Models. This is likely to be enough for a condo or a small house in a warm climate, but it is more suited as a point-of-use water heater for homes in cold climates. The pilot burner tube might be pinched or clogged, thus preventing the pilot burner from lighting. It is also safe, using Guardian OFW overheat film wrap. Customer Service Call Center 7:30am - 5:00pm Central Time Weekdays Phone: 800.621.5622 This is an exclusive feature of the Richmond tankless water heaters. All Richmond tankless water heaters are compact, including the most powerful model: a gas unit that provides 9.5 GPM. You can also clean the burner by scrubbing with mild detergent. You can easily reach the Richmond customer service department. In some cases, it turned out that the owners had set the vent beyond the suggested limits. These tanks are built to last with warranties that exceed many from other manufacturers. Vent up to 150 ft with 3" PVC and 60 ft with 2" PVC, Includes easy to install hanging bracket for time savings (indoor models only), Self-diagnostic system for easy installation and service, High-altitude capability up to 8,400 ft. elevation above sea level, Digital remote control now pre-wiredand 10 ft. of thermostat wire included, Supplied with a 120-volt power cord (indoor models only). All water heaters are non-condensing. The warranty varies based on the model. If there are error codes, troubleshoot to clear the error and fix the issue. Going off the grid sounds noble, satisfying and eco-friendly. Richmond makes a variety of water heaters. 3 Richmond Tankless Water Heater Reviews from Consumers Online, 4 Richmond Tankless Water Heaters Warranty and Customer Service. You will thus need to set the desired water temperature. Blocked vent system- Have a qualified service technician evaluate vent system for blockage. UNEXPECTED. Establish and follow a routine preventative maintenance program. Try ourProduct Selector to find the perfect hot water solution for all your needs. Most efficient water heater available with up to $5,000 in lifetime savings and less than 2 year payback*. For greater hot water needs, you have the 8.4 indoor model in the Encore RMTG series. Richmond Encore Tankless is about one third the size of a conventional water heater. 8kW Model Flow Rate: up to 1.95 GPM. If the above remedies dont resolve the problem, it might be that you are not depressing the Combination Gas Control (Thermostat) Knob while attempting to light the pilot. If there is more than 6 (15.2 cm) of core wire is exposed at either ends of the rod, replace the anode rod. Remove the screw attached to the upper heating element access cover and take it off. Inspect the gas venting system and the chimney. Disclaimer: Water Tech Advice is supported by readers. Air in gas line- Contact a qualified service technician to purge the air from the gas line. This can take up to 24 hours. Keep in mind that in addition to lower operating costs, useable square footage is gained by choosing tankless! Richmond tankless water heaters are designed as gas-powered, condensing, and non-condensing models, offering great innovative features for efficient water heating. If you need to reach a higher temperature, such as for commercial usage, you can purchase an upgrade kit. Some newer models are even Wi-Fi compatible. It has a slightly higher energy efficiency of 0.82 UEF (compared to 0.81 UEF). Circulates hot water from the heater through the homes plumbing allowing hot water to be ready at the tap when needed. Knowing how to properly use your heater is not only essential from the economic point of view but for safety as well. If the water becomes too hot or even too cold, you may want to adjust the thermostat first. When the faucet is opened, the water flows through the Richmond Tankless Water Heater, which heats it to the temperature youve digitally set. The temperature appears on a digital display on the front of the unit. and this can impair the function of your water heater if you don't address is. Rheem Manufacturing Company In short, Richmond water heater troubleshooting can give you tons of insight and knowledge if you know how to make use of it in the best way. Use this number to contact Ream for tankless water heater support: If you need customer support for your Ream or EcoSmart tankless water heater, contact this Eemax support line: 877-474-6473 Monday - Friday 9am / 5pm Before you call you will need the model number and serial number of your water heater. Therefore most homeowners try to cut down costs wherever possible, bypassing the recommended installation procedure. If you are unable to light the main burner to your Richmond power vent water heater, it may be due to the following issues: There are several possible causes for this problem: Check this too: Kinetico Water Filter Troubleshooting. Check that the earth ground connection is properly connected. 929 East 41st St. PO Box 4200 As working with gas has the potential to be dangerous, you will need to hire an experienced HVAC technician. If your household frequently takes back-to-back showers, you Set the thermostat to the lowest setting by pressing the COOLER and HOTTER arrow buttons at the same time and holding them for 1 second. Your Air Supply or Exhaust is Blocked. The popularity of oversize tubs is growing, and so is the demand for large volumes of low-cost hot water. The RTG-64DV, RTG-84DV, and RTG95DV may be installed in all locations, including bedrooms and bathrooms. The LED status indicates the pressure switch remained opened longer than 5 seconds after the combustion blower was energized. This means your water heater is having issues with either combustion air or venting. UEF replaces the old standard, Energy Factor (EF), which didnt allow easy comparison. hard freeze, now no water comes out of hot Otherwise, youll need to undergo more expensive installation. In 2017, the Department of Energy required manufacturers to calculate the UEF based on how efficiently each water heater uses energy in real-world usage scenarios. A digital display makes setting a precise water temperature, or monitoring the unit's status, a snap! Locate the piezo-electric spark generator which is located on top of the combination gas control. They are designed with the maximum power of 199,900 BTU, 180,000 BTU, and 170,000 BTU, and water flows of 9.5 GPM, 8.4 GPM, and 7.0 GPM, respectively. The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. With 8.4 GPM, it can heat enough water for most homes, including in the coldest environments. Water heaters from Richmond rarely suffer from problems, provided the owner carries out basic maintenance and uses the heater as intended. The largest is the whole-house the RMTEX-36 (a 36 kW-unit), which is suitable for average to large homes. of cold water before the temperature slowly climbs back up. Turn off the power and water to the appliance if the water heater is to remain idle for an extended period of time. This is located near the top of the water heater. The Combination Gas Control (Thermostat) has a built-in safety shut-off device that is designed to shut off the gas supply to the burner if the pilot is extinguished for any reason. Contents show 1 1. A water heaters tank can act as a settling basin for solids suspended in the water. Verify power supply (120 VAC). However, if your tankless water heater frequently becomes overloaded, you should consider either upgrading to a tankless water heater with a higher capacity or adding a second unit. This information may also be helpful to a plumber or technician if you end up needing one. This is similar for most tankless heaters on the market. If you do not have the hook ups to clean your water heater To do so, follow the steps below: You should also leak test the factory connections to the Combination Gas Control (Thermostat) after the water heater is placed in operation. prevent this, but now that you're aware of the problem, you can avoid jumping If the appliance will not operate, turn off gas to the appliance and call your service technician or gas supplier. In the unlikely event of a water leak, it shuts off the flow of water, Control temperature, set Vacation or Away Mode, view energy usage and know immediately about leaks and service alerts from anywhere with built-in EcoNet WiFi Technology and the EcoNet App1, Find out about an issue before theres no hot water with a built-in leak detection system that detects any leaklarge or small, internal or externalin as little as 15 seconds7, More durable than standard heating elements, stainless steel elements deliver longer service life, This coating technology protects the tank and limits the chances of an internal water leak, Enjoy simplified maintenance and easier draining than with a standard plastic drain valve, This upgraded rod helps protect the tank from corrosive minerals in your water, Copyright 2004 - It does not store any personal data. Use a match or candle flame or smoke. Here are The Facts! Use a soapy water solution to test for leaks at all connections and fittings. The RMTEX-11 is one of the larger point-of-use units in the Essential series, providing 2.68 GPM. Check that all wiring is correct and secure. Corporate Office: 1100 Abernathy Road, Suite 1700 Sophisticated technology has reduced the size and increased the features and benefits. If your home has a tankless water heater, you probably dont think too much about it unless theres a problem. Fold the insulation and expose the thermostat. In order to effectively reduce home appliance energy use, conserve more natural resources and generate significant energy cost savings for homeowners, the U.S. Department of Energy (DOE), as part of the National Appliance Energy Conservation Act (NAECA), periodically requires higher energy efficiencies on almost all residential gas, electric, oil and tankless gas water heaters. No need to worry, though, because you should be able to deal with it: Keep in mind that you should do the draining properly and correctly. As a result, youll have hot water at the instant you need it, preventing a cold stream of water when you open the faucet. This saves space and the cost of venting. Why Does My RV Carbon Monoxide Detector Keep Going Off? Wait for some time and the hot water supply is ready for use. Blocked combustion air-inlet system- Have the combustion air-inlet system evaluated by a qualified service technician. Replace the insulation and plastic safety guard and reconnect the electric power supply. 28 results for "Richmond Tankless Water Heater" RESULTS. Early in the development, Richmond researchers at their Montgomery labs discovered that flame arrestor plate designs might be vulnerable to the effects of lint, dust and oil (LDO). To resolve the issue, follow these troubleshooting instructions: This indicates that there is a problem in the combination gad valve driver circuit. 90% of the time, this troubleshooting step will help to eliminate the warning message from the control panel. An ANSI (American National Standards Institute) standard went into effect in July 2003 that will prevent a water heater from igniting flammable vapors outside the combustion chamber. Tankless FAQs What is a tankless water heater? All gas models are compatible with a -inch gas line and have a 3-inch/5-inch concentric vent system along with an integrated condensate collector. David is an expert in all things plumbing, heating, cooling, and water treatment. The cookie is used to store the user consent for the cookies in the category "Other. Bring the other thermostat to the same setting. happened: When the first shower ended, some hot water was remaining in the Strategically position risers in the water pipe system or use water hammer arresting devices to minimize the banging noise that can occur as result of rapidly closing faucets or solenoid valves in automatic water-using appliances. The cookie is used to store the user consent for the cookies in the category "Analytics". This water heater uses heat pump technology to achieve a 3.55 uniform energy factor. If there are bubbles, this indicates a gas leak that must be corrected. Richmond Tankless Water Heater Troubleshooting The pilot burner should be cleaned or replaced in this case. It will remind you that it is now time for a service check. The temperature of the water in the heater can be regulated by pressing the COOLER or HOTTER arrow buttons on the front of the combination gas control. In addition to the hot water you needit gives you the power to know, control and protect. Remove the outer door from the water heater. Make sure the vent connector from the draft hood to the chimney is properly positioned and securely attached. Inspect the combustion air-inlet and vent systems. "instantaneous water heaters and they have earned that name! This allows you to set the thermostat high and avoid the heater reaching a dangerous temperature. care for a long-lasting life. Richmond Gas Water Heater Troubleshooting [A Complete Guide] Make sure the flammable vapor sensor is not blocked or obstructed. Stop and follow the safety precautions as above if you smell any gas. Inspect the combustion air-inlet and vent systems. The best thing to do is to call their customer support. For instance, some Richmond heater owners say that their units wont stay on. Toggle the ON/OFF switch to the ON position. Richmond Water Heater Pilot Light Won't Stay Lit (Fixed) Leaking or open hot water faucets could also be the reason you are not getting hot water. Richmond Tankless Water Heaters - hotwatertalk.com Water heaters are an invaluable asset in todays homes, and not just any heater but rather a good quality heater to effectively and economically heat enough water for your daily needs. Just like everything with these three characteristics, it is time-consuming and challenging. And it leads to overtemp that makes the device shut off automatically. There is also an indoor version of this model. You can only see the flame through the sight glass window located on the inner door. Set the thermostat dial to the lowest setting by turning the thermostat dial clockwise until it stops. Go to the next step if you do not smell gas. The error code 13 keeps coming on even after I reset Mike R., Plumber 16,751 Satisfied Customers 20 years of plumbing experience, including high end homes and service. Set the thermostat to the lowest setting by first depressing the COOLER and HOTTER buttons at the same time and holding for 1 second. These are The Easy Steps. The Essential series consists of just tankless electric water heaters. Definitions of Rheem tankless water heater error codes Rheem fault code 00 - Indicates 1-hour continuous combustion. You can set the temperature anywhere you want from between 80 and 140 degrees Fahrenheit, changing the thermostat in single-degree increments. To remove/clean the deposits, drain a few quarts of water from the water heaters tank every month. Flame Failure is generally caused by either a gas pressure problem or an electrical issue. The consortium of manufactures agreed on flame arrestor plate technology to create the new generation of FVIR water heaters. Electronic devices have their own shares of issues; some may be quite common, while others are unique and special. Hard water deposits can therefore accumulate in the bottom of the tank. Some of the models are suitable for both multiple appliances or a single application it all depends on the incoming water temperature. Contact technical support for help with troubleshooting the issue further. Explore the water heaters key components. Be sure to follow the manufacturer's instructions for flushing your water heater model. The preferred starting point for temperature setting is to align the two triangular pointers on the dial and control face. Water Connection Size: 3/4 inch. Here is the answer, Rheem Tankless Water Heater Error Code 13. We check everything over and look at the heating elements, check the valves and look for mineral build-up. Rheem Manufacturing Company Each reference mark above or below these points indicates an approximate change of 10oF. The smallest model in the range is the RMTEX-04 (a 3.5 kW-unit), which provides just 0.9 GPM. If you still want to review all the top brands before purchasing, see our overview here. This is a Sign For You to Read This, Easy How to Fix and Repair Navien Flow Sensor Problems, How to Clean Garbage Disposal Unit with Easy Using Baking Soda and Vinegar, The sound of the door squeaking is certainly very, You may want to remove broken drills from wood when, Spray paint is an aerosol paint that is used by, The toilet flange heightis important for proper, After you receive your new washing machine, you are, Most people take it for granted that their, Like most people, you probably take your air, Copyright 2022 Burnshomeconstruction.com. Amazon.com: Richmond Tankless Water Heater Well, you can try doing these steps before you finally call a professional service: Read also: Rheem Tankless Water Heater Error Code 13. Richmond is one of the reputable brands, with several quality appliances on offer. When the second shower began, the initial warm Wait 5 minutes to clear out any gas. 11kW Model Flow Rate: up to 2.68 GPM. Step 01 - Turn Off The Power. Birds nest, rodents and wasps nest can also block your venting, so be sure to thoroughly examine all vents that are located or lead outside your home. Its compact size will leave room for a water softener or extra storage. To improve comfort, the unit also has hot-start programming this keeps it in a ready-fire state at all times. Turn off or remove circulation pumps. We strongly encourage you to hire a licensed plumber to perform the diagnostics and physical troubleshooting of your tankless water heater. Best Richmond Tankless Water Heaters. Rheem fault code 05 - Indicates imperfect combustion. This list includes some of the more common problems that people have with tankless hot water heaters, but it is not all inclusive. They are small enough to fit almost anywhere in your home. Read or obtain the manual for your specific model and check any other recommendations that are suggested for your specific water heater. Tankless products also have a longer life; lower operating costs, precise delivery temperature, and can be installed in many locations where a storage water heater may not fit. How Long Does a Water Heater Take to Drain? Lightweight plastic tank will not rust; ideal in hard water applications. Contact Us - Richmond Water Heaters Combination Gas Control (Thermostat) Knob is not depressed while attempting to light pilot- Make sure you depress the knob as is required when lighting the water heater. As with other brands, Rheem tankless water heaters display error codes to indicate specific malfunctions. Check the outdoor combustion air-inlet and vent terminals to make sure that there are no obstructions, and that there is no damage nearby caused by condensate. These units obtain combustion air from the outdoors. Is Spray Paint Flammable? To adjust the temperature, turn the temperature dial to an initial setting of 120oF. But opting out of some of these cookies may affect your browsing experience. To correct this code, close all hot water taps to reset the unit. However, it is necessary to have a suitable setup to install a gas heater indoors (including 120v of power). with theEccotemp EZ-Flush System Descaler Cleaning Kit. RMTGH95DVELN-2 Encore RMTGH Condensing Indoor Tankless Water Heater - Best Heavy-Duty. Eccotemp Protection Plans are available for purchase within 60 days of your water heater purchase. 6 Common Tankless Water Heater Problems And Solutions, Eccotemp EZ-Flush System Descaler Cleaning Kit. Make sure that your heaters power (within the breaker panel) has been turned off, Remove 2 screws that secure the upper side cover, located on the tanks side, Lift and remove the insulation so you can expose the thermostat. Learn more. The Combination Gas Control is also constructed with a single-use gas shut-off device that will shut off the gas supply to the burner if the water exceeds normal operating temperatures. Rheem Manufacturing Company Turn your temperature knob (to the desired temperature) by using a flathead (and small) screwdriver. For the electric type, the. by Troy Koopman | Appliances, Plumbing Advice | 0 comments. The temperature appears on an LED screen. Similar to the RMTEX-11 are the RMTEX-08 (it has a flow rate of up to 1.95 GPM) and the RMTEX-13 (with a flow rate of up to 3.17 GPM). Richmond urged the ANSI standards be reviewed. shower and feel warm water at first, but then get blasted with several seconds Intelligent leak detection system provides real-time notifications that prevent catastrophic failure, Exclusive technology provides performance updates and alerts on your mobile device1, All-inclusive leak detection and prevention system with proprietary auto shut-off valve limits leakage to no more than 20 ounces of water2, Because the Richmond Hybrid installs like a standard electric water heater, installation is hassle-free, making it perfect for replacement and its simple to service. Several Richmond water heaters already fit within the new NAECA standards, and others were made compliant without significantly increasing their size. Featuring ThermaCirc360 technology, Rinnai water heaters are a solid choice for homeowners looking for an efficient, quality water heater that will save energy and produce unlimited hot water. Problem 1: Mineral Buildup Water heaters are sometimes fickle machines. Although a second unit might seem like a large investment, it can actually save you money in the long run since youll use less water while waiting for hot water to arrive and less gas to heat the water. Richmond has separate manufacturing plants to Rheem. Richmond Water Heaters is a division of Rheem Manufacturing Company. Much like the Rheem water heater, Richmond is very consumer-friendly. Troubleshooting any of these will require the manual for your specific water heater. Visually inspect the hot surface ignitor and main burner periodically. Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors. Pressure switches- Make sure the pressure switches are not kinked. Tankless units are used in residential and light commercial applications for an on-demand and continuous supply of hot water. Close the valve on the cold-water pipe feeding the water heater. Toggle the ON/OFF switch located on blower assembly to the ON position. You can activate this if you want to receive analert when your heater has run for 500 hours. Dishwasher Smells Like Burning? You can also call a qualified and professional service technician. Replace the combination gas control (thermostat). It's not always something you want to do on your day off, but it still needs to be done. This is just about enough for a single sink in a hot climate. Test and correct. One of them is about adjusting the temperature. Some are designed for indoor use; others for outdoor use. Locate your Richmond water heater serial number, which will typically start with an A, Q, M, W, and/or G. Be careful to note the difference between Q, 0, and O. The combination gas control was set at its lowest setting before the water heater was shipped from the factory to comply with safety regulations. In addition, you can find many other top-rated Richmond water heaters, including larger models in the Encore RMTG series and a wider range of sizes in the Essential series. If it is, turn ON. Tankless water heater maintenance is your best insurance policy against unexpected problems. Why keep 40-50 gallons of water hot when you don't need it? your water filter. All Rights Reserved It may be set too low. $609.99 $ 609. Turn on the gas and light the pilot (as applicable) or turn on the circuit breaker. The new generation Tankless Technology Water Heater from Richmond only heats water on demand. Here are six of the most common problems and maintenance concerns for tankless water heaters: Mineral Buildup System Overload Cold Water Sandwich Air Supply or Exhaust Blockage Ignition Failure Flame Failure Keep reading to learn what signs to look for when identifying these issues and how to fix them! Low voltage to the water heater. Press and release each of the buttons once. First of all, make sure that you check the venting chart (provided through Richmond electric water heater manual). The Richmond Encore Tankless provides a compact solution for a continuous supply of energy-efficient hot water that won't run out.
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