The Mobility Bus may arrive prior to 4:15 PM but is not considered late until after 4:45 PM. Requests to suspend subscription service must be made at least thirty (30) days in advance. The MAC subcommittee meets once a month to hear customer appeals and make its recommendations to MARTA. Customers must provide addresses that are accessible by roads with ample turn-around for the Mobility buses. Is a shared ride, advanced reservation mode of public transportation. If the applicant is not satisfied with the opinion of the MAC, formal appellate procedures may be followed. MARTA Customers must be ready to depart at their assigned Ready Time. Applicants should indicate whether they will travel with a PCA during the application process. Service - MARTA To advocate and provide safe, multi-modal transit services that advance prosperity, connectivity and equity for a more livable region. Customers with inoperative wheelchairs cannot be transported. 404-848-5389, or mobilitycertification@itsmarta.com, ATLANTA - The first of Atlanta's Streetcar vehicles has been repaired and is back in service. At the beginning of each month, MARTA Mobility staff reviews the No-Show history of all customers who have received Warning Letters for the previous month. MARTA Mobility The assigned Mobility bus is scheduled to arrive during this time. MARTA Mobility Operators are expected to obey the same rules as our customers. We offer Reduced Fare Breeze Cards to eligible senior citizens, people with disabilities and Medicare cardholders. Mobility Bus MARTA Mobility is our service that provides ADA Complementary Paratransit service to anyone unable to ride or disembark from our regular MARTA transit services. ATLANTA - The first of Atlanta's Streetcar vehicles has been repaired and is back in service. MARTA Mobility. for any inconvenience. We don't offer Reduced Fare versions of any of our pass programs. 4. MARTA If approved, the letter of eligibility determination will include instruction regarding how to obtain a MARTA Mobility Breeze card, MARTA Mobility Customer Guide, and Orientation, which explains how to ride MARTA Mobility. University Program. The goal: make life simpler for all our employees. MARTA Police (Emergency) 404-848-4911. Riders' Advisory Council; MARTA HOPE Program; . If service is to be suspended, the reasons will be provided. Simply tap your card on the Breeze target wherever your riding. To advocate and provide safe, multi-modal transit services that advance prosperity, connectivity and equity for a more livable region. Customer zip code, which is the password to access the automated system. If an applicants disability prevents him or her from completing the application, the application will be completed by a Mobility Service Agent over the phone and mailed to the applicant for review. When a customer accumulates three (3) No-Show infractions within a single month, the customer will receive a Warning Letter, which lists each No-Show infraction. MARTA Customer Experience. VI Complaint Resolution Procedure and Form. Once MARTA has received your completed application, you will be contacted and scheduled for the second phase of the process, which is the in-person interview and assessment. If trips include transfers to another transit system, MARTA Mobility customers must reserve trips directly with that system and pay the required fare for both MARTA and the other system. These discounted Breeze Cards are valid on all MARTA buses and trains and are available for pickup at the following locations: Five Points Rail Station The fax number for Mobility Eligibility is 404-848-6900. Atlanta, Georgia 30324-3330, Please include the following information when calling or writing: At the expiration of the eligibility certification, customers are required to re-certify for Mobility service. Information Needed to Make a Reservation: Trips are scheduled to provide travel times that are comparable to the time it would take to complete the trip on fixed route services plus thirty (30) minutes (allowing for transfer times). In an effort to support the Federal Transit Administrations (FTA) goal to increase their outreach to consumers having difficulty accessing public transportation, MARTA has listed FTA toll free numbers for customers, community advocates for individuals to call with concerns regarding public transit accessibility. A MARTA Mobility Service Agent will explain the service and/or mail an application. Please complete the Indicate a travel Companion or an authorized Personal Care Attendant (PCA) when applicable. Individuals with a hearing impairment may use Georgia Relay Service at 711 or TTY 1-800-255-0135. The fax number for Mobility Eligibility is 404-848-6900. 404-848-5826. Mobility Fares - MARTA If you require the wheelchair lift to board the Mobility Bus, please stand clear until it is fully deployed to the ground. If customers have a temporary disability, they may obtain MARTA Mobility eligibility for the expected duration of the disability. 30 Alabama Street Atlanta, GA 30303 Monday - Friday 8:30 a.m. until 5 p.m. MARTA Mobility Customer entering through Rail Station fare gate Customer Service. MARTA Mobility Appeals Panel Cobb Transit Service: CobbLinc | Cobb County Georgia Being on time for scheduled trips enables MARTA Mobility to operate efficiently for all customers. To access the automated system, two (2) pieces of information are required: Personal customer ID number, which can be obtained by speaking with a Service Agent at. Customers with expired passes or insufficient funds on their MARTA Mobility Breeze Cards will not be allowed to ride unless they pay cash for their trip. It's part of making MARTA a transit system everyone can use. 3. MARTA attained the Silver level of recognition for its sustainability efforts. Riders who qualify for our MARTA Mobility service and use their MARTA Mobility Photo ID Card can receive discounted fares when purchasing multiple rides. Customer gets off work or finishes school or appointment at 4:00 PM. 30 Alabama Street, SW Please contact MARTA Mobility Eligibility at (404) 848-5389 during business hours, Monday - Friday, 8:30 AM 5:00 PM for detailed information regarding these procedures. MARTA Mobility is our service that provides ADA Complementary Paratransit service to anyone unable to ride or disembark from our regular MARTA transit services. Using tobacco or electronic cigarettes or vaporizers is prohibited. No commercial or large-size carts, or dollies unless collapsed. 2. 404-848-5000 . Accessible Services - MARTA . Customers are responsible for providing access to gated communities or secured complexes. Service cannot be provided earlier, later or on days when MARTA fixed routes bus and rail services are available. Visiting customers must provide verification of their eligibility to MARTAs eligibility department. MARTA Mobility Guide - biz.itsmarta.com MARTA Mobility Travel Training Program is a free self-paced program where individuals learn how to travel safely and independently on MARTAs system. A MARTA Mobility Service Agent will explain the service and/or mail an application. MARTA Mobility does not access residential driveways. . MARTA Mobility is our paratransit service available to anyone unable to ride or disembark from our regular MARTA transit services. Metropolitan Atlanta Rapid Transit Authority | Complaints | Better The Reduced Fare pass is only compatible with one-way tickets, round trips and trip packages in multiples of 10 or 20. Operators will assist customers who require door-to-door service by carrying a limited amount of packages (what the operator can carry off the bus in one trip) to the exterior door. . Call 404-848-5000 and start your Balance Protection. MARTA Transit; MARTA Service; Facebook; Instagram; 2424 Piedmont Road, NE 404-848-5826. 404-848-5000 . Customers can load their Mobility Photo ID Breeze Cards at any of our Breeze Vending Machines around MARTA. Atlanta, GA 30324-3330, In Person: MARTA Customer Experience. Appeals must be received within sixty days (60) of receipt of the denial letter. Partnership Program. Five Points Lost and Found Office is temporarily closed. Customers requiring assistance in the administration of medication or oxygen while on the Mobility Bus must travel with either a Personal Care Attendant or a Travel Companion. Overview Part B of the application must be completed by a licensed rehabilitation or medical professional affiliated with an accredited service center working with disabilities. 2. Disadvantaged Business Enterprises (DBE) Program, MARTA's Transportation Assistance Program for the Homeless, Title Example: During the review of infractions for the month of June, it was determined that the systems average number of No-Show infractions for the month was two (2). Fares are subject to change; however, in accordance with ADA public law, fares for MARTA Mobility cannot exceed twice the fare for regular fixed route and rail service. Riders must have a MARTA Mobility Photo ID Breeze Card to be able to request and board our MARTA Mobility buses. If anyone else is caught using your card, the card will be confiscated and you will have to wait a minimum of 30 days before receiving a replacement. You must complete Part A and the Part B must be completed by a licensed rehabilitation or healthcare provider who is familiar with your diagnosis. Exact addresses of both the origin and destination. Please complete the Customers who stand on the lift must be able to stand without assistance and hold the rails with both hands. At the Lindbergh Reduced Fare office at 2424 Piedmont Rd N.W., Atlanta, GA 30324. No-Shows that are not within the customers control will not be counted against the customer (i.e. MARTA Police (Emergency) 404-848-4911. MARTA has the right not to issue a replacement card. The customer cancels a scheduled trip less than two (2) hours before the established Ready Time (Late Cancel). 2424 Piedmont Rd, NE 30 Alabama St., SW MARTA will acknowledge the receipt of a request to appeal a suspension within two (2) business days. You may also e-mail: TDD or FIRS: 1-800-877-8339 Day and time of experience MARTA Mobility operates during the same days and hours when MARTAs fixed route bus and rail service is available. Parking Availability; Parking Fees; Key Parking Status; More. Mobility Fares. MARTA Mobility provides ADA-complementary paratransit service to anyone unable to ride or disembark from regular MARTA transit services. Operators are responsible for operating their vehicles safely, professionally, and as courteously as possible. PCAs travel at no cost when accompanying the eligible customer. The Mobility Bus may arrive prior to 6:45 AM but is not considered late until after 7:15 AM. MARTA Untapped Breeze cards will lose value if not activated within this time period. Customer with visual impairment and service animal assisted by a MARTA Mobility Operator A card will be unconditionally confiscated if it is found in the possession of an unauthorized third party. APPLICABILITY OF REDUCED FARE: The elderly/disabled Medicare reduced fare is applicable to all fixed route services, except E-bus and Paratransit services. that the online Mobility application is currently unavailable. Future Updates Rail Bus Streetcar Elevator/Escalators Restroom View Weekend & Special Rail Schedules here Bus Route Delays Customer Guides and other written materials are available in alternative formats. To request information in another language or in an accessible format call 404-848-4037/ 404-848-5665- TTY, Click hereto view the MARTA Mobility Guide. You can also load stored value (cash) at the cost of $1 per trip. Please note that your application will not be processed until MARTA Eligibility receives your completed Part AandPart B forms. To provide safe, on-time service for all customers, the customer must designate a location where they will be waiting. MARTA - Metropolitan Atlanta Rapid Transit Authority to request that an application be mailed or emailed to you. Drinking alcoholic beverages and open alcoholic beverage containers are prohibited. Everybody needs their own. MARTA The buses operate in an ADA-designated service area within Fulton, DeKalb and Clayton Counties and the City of Atlanta.