You can also use Xfinity MyAccount (Web|iOS|Android) and xFi app (iOS|Android) for product and account support. Where or how can I report this? 5. I see where the report number has changed, it use to be the main number 800-288-2020 that may have something to do with it. Hello saftek and welcome, You should contact 1800-391-3000 and speak to any technical agent and request them to put in a Saftey ER ticket and a wiring crew will be dispatched to you location. I have followed these instructions and sent the private message on 6/1/21. How do I know if my home is wired for Comcast? Privacy Policy. A tree in my back yard has two large branches resting on the phone/TV cables. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line), 4. Comcast Xfinity is the largest cable TV company and largest home Internet service provider in the United States. @XfinityThomasChow long does it take for someone to reply? Good thing you guys have a monopoly otherwise your endlessly terrible customer service would put you out of business. I'll bring it to the attention of a board admin, I know that doesn't do you any good now. Welcome to the Xfinity community! Stay put and call 911. Once you have done that go ahead and send us a peer to peer message so we can begin the ticket process. How do I report a downed telephone line? This post was marked as closed. Comcast Business is here to provide outage information for your Comcast Business Internet, TV, Voice, and other services. Our actual service provider evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. Please send us a direct message to "Xfinity Support" with your full name and address. You can purchase everything you need to wire your own cable from your local hardware and electrical supply store. Call 911, which will get the FD out to asses the wire (s). Discussion. A drop-down list appears. A drop-down list appears. If you are experiencing problems with Comcast Xfinity, please submit a report below. Hello there! Solid copper core RG6 is used to power amplified antennas and satellite dishes all the time. Archived post. The easement at my back property line has poles with electric and utility lines. First Call 9-1-1. How do I report an above ground cable down? . For more information, please see our ASA, ABA, Adherence). The customer/owner is responsible for installing, maintaining and repairing all equipment beyond theservice connection point except for the electric meter. Genius. it can't possibly cost enough to run a new line to make it worthwhile for Comcast to pursue this in court, and 2.) There may be a 60 day notice cancellation fee for your service. Our community is your official source on Reddit for help with Xfinity services. You can also use Xfinity MyAccount ( Web | iOS | Android) and xFi app ( iOS | Android) for product and account support. Our local electrical provider has confirmed this is Comcast's line, not theirs, and the fire dept. Phone: Comcasts official customer service number is 800-945-2288, but I called a different number, 800-266-2278. Report a Problem Full Outage Map Problems in the last 24 hours The graph below depicts the number of Comcast Xfinity reports received over the last 24 hours by time of day. . The tree and the cable are both on the grass verge next to my property. Welcome to the Xfinity community! In order to get started can you please send me a Modmail message with your full name and service address? I really appreciate you being a member of the Comcast Family! Click to reveal Jacksonville, Florida Area. Just select Xfinity support and you will be able to speak with the next available specialist. God forbid this huge company actually provide a phone number where you could talk to someone. Search accounts based on account number, or chat online. It is to be expected when weather conditions are severe. How do I report this? An official employee, such as myself or whoever is first available, will respond. (You can also find Xfinity Assistant by clicking the Chat with Xfinity button in My Account.) There is no cost to you to replace/bury a drop and your yard will be restored to its original state once the drop is buried. Ask for the Comcast liason. Report it as a hazard to your local PD, maybe they have a better contact. If you see a power line on the ground, don't assume that it is not energized or that it is insulated. Comcast phone support has been extremely unhelpful and they don't seem to have a public safety line I can ring into either. A recent storm brought down a tree which took down one of the above ground cables by my house. Click the Check for Issues button. How to Reach a Real Person at Comcast/Xfinity. Then Call Us. Who do you call for a downed cable line? Can you direct message your name and address? Asking on behalf of my place of business. . Curious how long a ticket will languish in the system now until a person gets in touch again Hello and Happy Thursday, Suzanne! Like. Responsible . A: Cable and phone wires dont carry current, so its safe to remove them. Otherwise, press 0 at each prompt; eventually get rep. You should never get a big shock from a coax cable. Hope this helps you out. You can also use Xfinity MyAccount ( Web | iOS | Android) and xFi app ( iOS | Android) for product and account support. If the center conductor of the cable is solid copper, it carries it quite well. The channel and its live streaming world news is available . I don't have AT&T, or a landline. Another option is calling the power utility since its their pole and Comcast isnt maintaining their infrastructure on the pole. Our community is your official source on Reddit for help with Xfinity services. If you have questions about your services, we're here to answer them. You can let us know about refund and payment issues or safety concerns caused by dangerous wires in your neighborhood. Report or View Outages; Other Contacts; General, Business, Landlord, . Just tell on the phone, "downed power line.".Always assume the downed cable line is energized and carrying electricity. They can be reached by dialing 1-800-837-4966 Sun-Sat 12:00 AM - 12:00 PM Local Time or via the link provided. Who is responsible for cable line from pole to house? Should you experience further issues, please create a new post. Our team can help get that line raised. Press Enter to send it. If youre signing up for new services or moving, you can check online to see if Xfinity service is available at your address. If you receive overhead electric service, your electric system con- sists of the following: 1. How to report a down or damaged CenturyLink line. Or text 'OUT' to 697326 to report an outage and 'STAT' to receive outage updates. They have been hanging very low for over a year. Get in touch with Comcast Business. How do I report down a cable line? LEAVE THE AREA IMMEDIATELY and call PECO at (for any emergency) 1-800-841-4141 or . Throughout our history, DISH has always put customers first. We've been unable to reach any actual human at Comcast to report this (possibly because neither of us are actually Comcast customers) and no one has been out to repair it. Call 9-1-1 immediately to report a fallen power line. For questions and concerns regarding service and billing, low hanging cable wires, unrestored easement post-construction or repair work: Comcast: 1.800.934.6489 AT&T Uverse: 1.800.288.2020 Phonoscope: 713.272.4600 Suddenlink: 1.877.794.2724 En-Touch Systems: 1.888.765.6461 Thanks. Comcast landlines are being used by homes and businesses alike. Talk to Us. I am at a loss. If they're power lines, they'll caution tape the area and notify DPW and the appropriate power company. You can email the site owner to let them know you were blocked. Yes, Comcast will come to your house to install the cable lines and equipment to your home. ET. Jul 2007 - Sep 20169 years 3 months. Contact Customer Service at (800) 391-3000. I also appreciate you taking a moment out of your day to reach back out to our team! What to expect: Your complaint will be posted online in a public database. Whenever there is an outage, your first step is to report it via email or twitter. How much notice do you need to give Comcast to cancel? If you have questions about your services, we're here to answer them. Click the direct message icon, 2. Do what's best for your business. It's not the power line and I don't think it's the regular cable either because there's no service outage. Remember: This number is just for unburied ground cables. We've had a downed wire touching our building for about two months at this point. Please contact the moderators of this subreddit if you have any questions or concerns. To send a direct message you may need to:Click "Sign In"Click the "direct message" iconClick the "New message" (pencil and paper) iconType "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. Don't touch anything or anyone in contact with a downed power line. Occasionally there is a mix up and Comcast forgets to bury the drop. Click the "New message" (pencil and paper) icon, 3. The action you just performed triggered the security solution. Then, call PG&E at 1-800-743-5000. Thank you so much for contacting our Xfinity Support Team over Reddit. A strong line of storms passing through Southeast Tennessee downed trees and power lines across the region Friday afternoon, but there were no reports of injuries as of 3:25 p.m. EST. Repairing damaged wiring is easy and it can save you time and money, but care must be taken any time a soldering iron is used. Hi @CityofCasper, We are not positive on the exact design notifications, but when digging or building around a cable, you want to make sure that the structure is not over a utility property and that when digging, not to dig where utility lines exist. How do I talk to a real person at Comcast? 1 6 If you need to make an overnight payment, please send to: Frontier 5050 Kingsley Drive Cincinnati, OH 45227-1115. It has been severed months ago and left hanging. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Cut and paste the firewall logs (including the offending Comcast IP address) into an email and send it to abuse@comcast.net. I'm sorry you've had this experience with reaching out to fix this line, u/KennyLog_Ins. How do I get Comcast to come deal with this? Not a word either by phone, email or through the support chat since then. Hello saftek and welcome, Click Continue. Reddit and its partners use cookies and similar technologies to provide you with a better experience. What you need to do: File an informal complaint against Comcast on the FCC's public website by following the instructions here. Don't worry, we'll never do that as it might cut into our profits for the quarter. This will stiffen the damaged area and protect the exposed wire to prevent further wear and tear. I explained this to the rep when I called to cancel. That person will tell you who the city's contact is in the Comcast governmental affairs office. Emails sent with an attachment cannot be processed. Thank you so much Anthony for sending us over those details and the Modmail. There are low-hanging wires at 209 and 215 South 10th street, Nashville, TN 37206. Performance & security by Cloudflare. How do you get straight to a representative? It's a hazard to pedestrians and vehicles! I am a bot, and this action was performed automatically. Make the report to that person.. Verizon Business customers. We ask for direct messages because we can't post personal information in public. Select Start Troubleshooting to begin your modem restart. Never touch a downed overhead electrical line. Hi, @user_af7a95. Electric lines that are located some distance above the utility cables were cleared a couple of years ago by the power company's tree trimming crew. I am a bot, and this action was performed automatically. Thanks! Heat-shrink tubing can be used to repair long sections of exposed electrical wire as well.Heat the tubing using a heat gun or hair dryer until it shrinks. The modem then uses an Ethernet cable to connect to your computer or router, which is what gives you access to high-speed internet. You can report an issue by going to the Xfinity Status Center. Sky News is a British free-to-air television news channel and organisation. You would want to send us a direct message to "Xfinity Support" with your full name, phone number, email address and the nearest address to that downed line. I have a downed wire in the middle of the street. Thank you for reaching out to the Digital Care Team. You can also use Xfinity MyAccount (Web|iOS|Android) and xFi app (iOS|Android) for product and account support. I called 800-288-2020 and was told to call Risk Management at 800-894-0374. Click Continue. The only option appears to the the Xfinity Assistant bot, which asks me to sign in. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Can you direct message us your name and address, please? An official employee, such as myself or whoever is first available, will respond. I think it may be the original phone line. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. I do apologize once again for the delay on our end and sincerely appreciate all your patience! the chances of Comcast having their act together enough to even . Comcast Xfinity problems in the last 24 hours. If two or more of your services are offline, you'll see a banner alerting you at the top of the screen. I have a downed line in my front yard. Then, call PG&E at 1-800-743-5000. Should you experience further issues, please create a new post. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line), Type your message in the text area near the bottom of the window. I double-checked our systems and it looks like our tech Esteban was out on the 6th to complete the aerial line raise successfully per your request. Their credit are expensive and for them to delete for no reason given is full fraud and Theft. Let us know if you find downed or uncovered wires or cables in your area. You have to sign up for gig service and sign a 2 year contract first. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. Cookie Notice Tips in case of an outage What if my power is out? .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, How on earth can you reach a human to report comcast wires that are lying in the ground? By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Please call 1-800-494-4000 to report a gas or electric emergency, or to report an outage. Manage day-to-day operations for call center ensuring meeting all department key metrics (i.e. Hey there, @user_2ed7eb as this thread is quite a few years old, please create your own thread about your low hanging line so we can properly document the situation and get things resolved. Call us anytime at. That legacy of commitment to customer service continues throughout this pandemic as DISH has taken active steps to maintain your ability to sign up for DISH service and protect you and your family during technician visits and in the DISH installation process. Adding to this post, because the instructions didn't say to wait for a response when using the private message option. For your safety, do not touch or move the downed line. How does cable internet get to your house? Thank you for bringing this issue to our attention. Find an Xfinity Location Check the status and hours of locations near you. Massive outages do occur because of problems such as storms, floods etc. Picking up downed tree limbs, branches, clearing roads and repairing damage -- they were all part of the cleanup. DO NOT TOUCH downed lines or anything they are touching. 3.) How to Report an Issue Online Visit xfinity.com/xfinityassistant. Honk the horn, roll down your window and make sure to tell passersby not to come near the vehicle. I need someone to come out and fix it. If you cant find your address online, you can chat with us at xfinity.com/chat or call 1-800-Xfinity and well determine if service can be provided to your address. Call BGE at 1-877-778-2222 to report any downed electrical lines. 115.124.120.233 I'd like to report a downed telephone/cable wire but my service address isn't near where I'm seeing the issue. Cloudflare Ray ID: 7a2ad44e3df86ef8 Youve reached the best place and perfect person to help with virtually all of your account needs! Warn others to stay away. Id give them a ring. The wires at my rental property are on the ground. Find it by doing a Web search for the words Pepco equipment responsibility. The wire to your house is Pepcos responsibility; past the weather head, its yours. #iworkforComcast No worries, Our team can definitely help right here! Our actual service provider evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. We're sorry that didn't solve your issue. The ground around your car may be energized. Do not send the firewall logs as an attachment. Press question mark to learn the rest of the keyboard shortcuts. to Call your mayor's office. .css-1yq8usv{color:#f0f0f3 !important;background-color:!important;}.css-1yq8usv:hover{color:#1471DA !important;background-color:!important;}.css-1yq8usv:focus{color:#1471DA !important;background-color:!important;}.css-sskn3q{line-height:60px !important;}Home, The telephone/cable main line is sagging across our drive. Scan this QR code to download the app now. Press Enter to send it. I can understand your view and that is why we have implemented alternative platforms such as Twitter, Facebook, Reddit, and here! Immediately Call Emergency Services. Update on June 10, 2021. Create an account to follow your favorite communities and start taking part in conversations. New comments cannot be posted and votes cannot be cast. Consumer energy outage map Black River Electric Cooperative: To report an outage , call (800) 392-4711 or Automated Customer Service Hotline at (888) 461-COOP. This website wants shut You can contact 811 to get utility lines marked. Your IP: Store Locator Status Center Check for outages and troubleshoot your services. If the wire has been completely cut or its hanging on by a few strands of copper wire and youre skilled with a soldering iron you can repair the cut wire yourself. and our Hello @user_300363 and thank you! Its important that you dont exit the vehicle unless youre in imminent danger. A drop-down list appears. Report a downed power line If you smell natural gas, see downed power lines, or suspect another emergency situation, leave the area immediately and call 9-1-1. If you smell natural gas or see downed power lines please do NOT use this page. Type your message in the text area near the bottom of the window 5. came out and verified that it isn't live. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line) Type your message in the text area near the bottom of the window Press Enter to send it. Sound the horn, roll down your window and call for help. To report down the cable line, you can contact PPL Electric Utilities and report it immediately to 1-800-342-5775 (1-800-DIAL-PPL). I hope youre having a great week so far! Then, call PG&E at 1-800-743-5000. You aren't allowed to. Reporting this to comcast seems to be a problem. Let us know. Call 800.288.2020. 70% of power outages are caused by major weather. For immediate assistance, check out the Xfinity Assistant. Contact Us | Comcast Business Support Our actual service provider ATT evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. An official employee, such as myself or whoever is first available, will respond. In the meantime, can I just roll up the abandoned material as best as I can and leave it in the alley? We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. We have made changes to keep employees safe so response and call times may be longer than usual. We have made changes to keep employees safe so response and call times may be longer than usual. We appreciate you bringing this to our attention and our team is here happy to look into securing the downed line. Rod Furlan is a crook and Thief and should be held accountable. If the IP address resides on the Comcast network. There are two wires hanging down, one black cable wire and the other a twisted metal cable which appears to be the ground wire. A woman in Huntington says she contacted Comcast several times about a line. While 800-934-6489 is Comcast's best toll-free number, there are 14 total ways to get in touch with them. Create an account to follow your favorite communities and start taking part in conversations. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Here is a list of frequently requested telephone numbers: Cable. Download now Visit Our Help Communities Messenger Connect with Us Xfinity Support Forums Visit Forums Downed Power Line. Can you please send us a Modmail message with your first and last name and full address? 2 1 RR ryanray.rr81 Visitor 2 Messages I have a line in front of my house (laying on the sidewalk) that DTE has told me is a telephone line. Did you find drooping wires, downed lines, or AT&T equipment in a yard or on the street? A drop-down list appears. Question: Does Comcast Hve To Repair A Cut Cable Line. This thread has been locked by the moderators of r/Comcast_Xfinity, Welcome to the Xfinity community! Report an issue Select Chat. If you're lucky and it's only phone or cable, they'll coil the wires safely out of the way, and notify the provider (s). An official employee, such as myself or whoever is first available, will respond. up. I love that there is post after post after post of issues like this on the forums and every time the answer is to send a private message. I suspect it's an old wire). We've had a downed wire touching our building for about two months at this point. Cookie Notice I called on 7/20/21 to report this issue and no-one has been to fix the wires. For more information, please see our Step 1: Inquiry. I even have filed complaints and I encourage others who have skilled the same or comparable things to additionally file complaints. If you have questions about your services, we're here to answer them. i agree this is the worst web site for reporting issues, Need to report a line down and cant seem to be able to schedule a tech to fix my internet. How do you fix an exposed wire without electrical tape? We use Cookies to optimize and analyze your experience on our Services, and serve ads relevant to your interests. You can call us at 1.800.VERIZON (1.800.837.4966) or chat with us by clicking the red Chat Now button on the Contact Us page to report a downed line. Verizon Business provides technology and network solutions-along with plans, devices and wireless services . Access convenient online chat, browse our forums, or ask the experts in the Comcast Business support community. I would like to report down wires in my back yard for the second time. In the 'To' line, type "Xfinity Support" there. How To Repair A Cut Underground Cable Line, Question: How Much To Repair Comcast Cable Box, Question: How To Repair Cut Electrical Cable, Question: How To Repair Cut Internet Cable, Quick Answer: How Much To Repair Outdoor Comcast Cable Box, Quick Answer: How To Repair A Cut Directv Cable, Quick Answer: What Is Cost To Repair Outdoor Comcast Cable Box, Quick Answer: What Is Cost To Repair Outdoor Comcast Cable Tap. Comcast does not do tree trimming. It is owned by Sky Group, a division of Comcast.In 2019, Sky News was named Royal Television Society News Channel of the Year, the 12th time it has held the award. When should we expect this to be corrected? I was able to use the support chat to talk to ComcastAirelle who said they would put a ticket in and that I should hear back in a few days and they would follow up with me too. Stay at least 35ft away from any downed wires during cleanup and other activities. The tree and the cable are both on the grass verge next to my property. Our community is your official source on Reddit for help with Xfinity services. Type your message in the text area near the bottom of the window. If you're stuck staring at a blank TV or computer screen, check your Xfinity equipment before calling Xfinity customer service. Request Xfinity Quote Call 1-865-500-4995 Comcast Business Services in East Lansing, MI. Select Restart Modem to begin troubleshooting. I really appreciate you being a member of the Comcast Family! Call our Outage Reporting Line, 1-888-LIGHTSS (1-888-544-4877) and select the option to report a downed power line. When asked if you want to order new service, say "No." Then it tells me it can help me better if I sign in.
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