If your admission to the event is denied or revoked because (i) you have willfully failed or refused to comply with any such safety and health policies of the venue and/or event organizer/promoter, or (ii) if you have failed any health screenings or lack the vaccination status required by the venue and/or event organizer/promoter, you will not be eligible for any compensation from Vivid Seats. You also agree not to modify, rent, lease, loan, sell, distribute or create derivative works based on any Content. Oh, Loosey! Vivid Seats then sent me an email saying we had a credit something they had never said in all those months, he says. Selection of Arbitrator: The parties agree that there will be one arbitrator and that the process for appointing an arbitrator will be the following manner: The AAA shall send simultaneously to each party to the dispute an identical list of 10 names of persons chosen from the National Roster (unless the AAA decides that a different number is appropriate). If you prefer a cash payment, you must ask for it within twenty-one days of the cancellation. As a resale marketplace, Vivid Seats lists tickets that come from a vast ne. Wheres my airline ticket refund from GotoGate? Tickets you can trust: 100 million sold,100% Buyer Guarantee. Users of this site acknowledge that they do not acquire any ownership rights by using the site. Tickets are typically delivered per this schedule unless the delivery date in the listing is a date in the future (although timelines can vary in individual circumstances): Attendees to live events must abide by the rules and policies of the venue, promoter and anyone else responsible for the event. An inherent risk of exposure to and contraction of COVID-19 exists in any place or venue where people gather. After all, Vivid Seats didnt deliver any product and charged us nearly $700.. Claim Form: Vivid Seats Refunds for Event Tickets Settlement Cash Claim Form, Case Name: Vivid Seats has an outstanding track record of providing excellent customer service, and we are committed to helping our customers during this time. These Sales Terms, the use of the vividseats.com and our mobile application, and any purchases of tickets hereunder will be governed by the laws of the State of Illinois, subject to conflict of law principles. Yes If a customer purchased tickets to an event that is canceled with no rescheduled date, they are entitled to a full refund of the purchase price, including delivery charges, per Vivid . Such complaints shall be decided by an independent arbitrator in accordance with these Sales Terms. A full-service national event ticket marketplace. View Privacy Policy. If the parties are unable to agree upon an arbitrator, each party to the dispute shall have 14 calendar days from the transmittal date in which to strike names objected to, number the remaining names in order of preference, and return the list to the AAA. Its the third-largest ticket reseller in the U.S. and provides tickets for concerts, theater, and sports events. Donate all or a portion of your ticket that will go directly towards ensuring our festival for 2021 while continuing our support for artists and educators; apply your refund towards a 2021 Revival Membership a new and onetime offer weve created specifically to ensure our future and provide these members with 3-day tickets to the 2021 festival (remaining memberships will be offered to the general public directly after the request period); or receive a 100 percent full refund if desired., Glastonbury has also been canceled. Failure to follow such rules and policies may lead to consequences against you or the seller or original ticket holder. Vivid Seats is closely monitoring the current global situation involving the coronavirus (COVID-19), especially as it relates to the impact on live events. As our Sales Terms and Conditions state, all sales are final. Under these circumstances, I think a credit card dispute is absolutely fine. THESE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. Orders exceeding four tickets may be split up into different rows within the requested zone or section. Consumer Alert: No more automatic refunds for skipped ports? For postponed events, you will need to hold onto your tickets for now, As always, we encourage customers to follow our. If your event was canceled, Ticketmaster will issue you a full refund, according to its website. Event Specific Terms 3. I couldnt even find out if they offered a credit or refund, he says. According to court documents, the claim submission deadline has passed. These Sales Terms govern your use of Vivid Seats.com, our mobile application, purchases through our customer call center and your purchase of any product from Vivid Seats. If you had Coachella tickets for the spring, you can get a refund until June 1, according to its website. This FAQ explains our general policy and approach. You can call the customer support line between 8 a.m. and 8 p.m. any day of the week. When attending an event, you may be required by the venue or event organizer or such partys agent to sign a waiver or other legal document in order to gain access to the venue. It depends. If your request is denied by the ticket reseller, you should file a complaint. If you purchased your ticket from Telecharge and the event has been suspended or canceled, Telecharge will email you with instructions on how to exchange or refund your tickets, according to its website. If a rescheduled date has already been announced, you will receive an email in May with instructions on how to request a refund. But whats this $452 bill? YOU AND VIVID SEATS EACH WAIVE ANY RIGHT TO A JURY TRIAL AS WELL AS ANY RIGHT TO BRING CLAIMS IN OR OTHERWISE PARTICIPATE IN A CLASS, REPRESENTATIVE, OR CONSOLIDATED ACTION OR PROCEEDING, AS SET FORTH BELOW. Photo ID or other verification may be required to accept delivery. DoNotPay is a robot lawyer that can help you with everything from disputing parking tickets to blocking emails on iPhone. Vivid Seats respects the intellectual property of others, and we ask you to do the same. We're your companion for live events. If the event organizer or performing artist cancels an event, you can request compensation for your ticket. You will also be able to review the ticket details and the total order price which will include service and delivery fees and any applicable taxes. Therefore, we recommend checking the venue and artist websites, event pages, and social media channels. You must notify Vivid Seats if you do not receive your tickets within 48 hours of the actual start time of the scheduled or rescheduled event. Will this be the busiest spring break ever? There was absolutely no way to talk to a human. Vivid Seats may also mitigate its damages by relisting and selling the tickets that are the subject of the underlying payment dispute. The Seinfeld show, originally scheduled for April 2020, had been postponed to August and finally July 2021. These Sale Terms contain the entire understanding of the parties with respect to the matters contained herein and supersedes and replaces in its entirety any and all prior communications and contemporaneous agreements and understandings between the parties, whether oral, written, electronic or implied. It offers peace of mind, safety and security., Yeah, sure. (1) If you bought a ticket to an event that was cancelled, you may already have gotten a credit in your Vivid Seats account that you can use to buy tickets to future events. He paid Vantage $18,536. Whats going on here? VIVID SEATS DISCLAIMS, TO THE FULLEST EXTENT PERMITTED UNDER APPLICABLE LAW, ALL WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO THE SITE, THE MATERIALS, AND ANY TICKETS OR SERVICE OBTAINED THROUGH THE SITE, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF TITLE, NON-INFRINGEMENT OF THIRD-PARTY RIGHTS, MERCHANTABILITY, AND FITNESS FOR A PARTICULAR PURPOSE, AND ANY WARRANTIES THAT MAY ARISE FROM COURSE OF DEALING OR USAGE OF TRADE. If you have Cinemark Movie Rewards points, those will be extended to June 30, according to its website, and its Movie Club membership will pause payments while the theaters are closed. RYADD was also forced to settle with Virginia authorities over the same practices. All orders placed on Vividseats.com or through our customer call center must be confirmed by the respective seller before the Buyer Guarantee takes effect. As always, guests are able to modify these bookings if Walt Disney World Resort opens before or after that time. If you have a ticket starting March 12 through the closure, you can use it for any date until December 15. No agency, partnership, joint venture or other relationship is intended or created by your use of the site. They only refund the ticket cost though, but for the fees they give you store credit. How do I get my compensation? We are the sole interpreter of this sites intended and acceptable use. A large volume of tickets are listed on the Vivid Seats Marketplace, and Vivid Seats makes every effort to prevent pricing errors. Our award-winning daily newsletters keep you posted on our random acts of consumer advocacy. This field is for validation purposes and should be left unchanged. The service and delivery fees are added by Vivid Seats to the price of the tickets set by the seller. No proof is requested. No right, title or interest in any downloaded materials is transferred to you as a result of any such downloading or copying other than the foregoing license to possess for personal use. If you want to sign up for free trials, but dont want to go through the hassle of canceling them, we have another solutionfree virtual credit cards. How Do I Find Out if the Event Is Canceled or Postponed? If you would prefer a cash payment, you must submit a claims form. . By placing your order, you (i) acknowledge that sales are subject to our final sale terms, including the refund, postponement, and cancellation policies as stated throughout these terms; (ii) you acknowledge that Vivid Seats does not offer buyers remorse refunds; and (iii) you authorize Vivid Seats to charge your method of payment for the total amount, which includes the ticket price, service and delivery fees and any applicable taxes. Delivery method is not indicative of the type of ticket. Password must be at least 8 characters and contain: As part of your account, youll receive occasional updates and offers from New York, which you can opt out of anytime. (2) Disputes or claims where the sole form of relief sought is injunctive relief (including public injunctive relief). Email Delivery . Discover asked the company for details of the transaction and the company sent Discover a copy of the credit card transaction. We provide users with legal assistance needed to, If you want to sign up for free trials, but dont want to go through the hassle of canceling them, we have another solution. If you have purchased tickets to an event that has been canceled by the event organizer you will automatically receive. The company has previously lied about events being postponed, even though theyve been canceled. I purchased tickets to an event that has been canceled due to the coronavirus. The seller will confirm the tickets are still available and you will receive notification that the tickets will be delivered. 1-833-321-1231 Shania Twain Gives Rare Update on Her Ex-Husband and Ex-BFF. As a resale marketplace, Vivid Seats lists tickets that come from a vast ne We are only able to issue compensation for events that are officially cancelled by the venue, team, or performer and not rescheduled. If I opt for a refund, when will I receive it? Vivid Seats is closely monitoring the current global and increasingly local response arising from the declaration of coronavirus (COVID-19) as a global pandemic. Vivid Seats's third-party sellers list and sell the tickets. All Rights Reserved. Vivid Seats: 100% Buyer Guarantee. Events and concerts are continuing to get canceled, so if you had plans for an outdoor festival or Broadway play this summer, make sure to check your ticketing company for information about refunds and ticket credits. Livid With VividHow To Demand a Vivid Seats Refund. Can Vivid Seats keep your money for a canceled show? The two disgraced men have both been sentenced for sex crimes. Please provide any additional information about your inquiry. Become a subscriber to support our journalists. Vivid Seats If your event is canceled, you will get 110 percent in Vivid Seats credit, plus 10 percent will go toward MusiCares Foundation, whose mission is to provide "a safety net of. Even as states around the country begin to reopen, it looks like it will take some time until things are totally back to normal in the entertainment industry. Shipped Arrive in 1-3 business days from placing the order. The AAAs rules are available at www.adr.org. To use DoNotPay, open it in your web browser. Because the beginning of the MLB season has been postponed, SeatGeek will refund canceled spring-training tickets. If a re-issue is not possible, you will be refunded the re-issue fee. Further, you and Vivid Seats agree that THE ARBITRATOR MAY NOT CONSOLIDATE PROCEEDINGS OR MORE THAN ONE PERSONS CLAIMS, AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A CLASS ACTION. No wonder its tickets are so expensive! Also, if your Live Nation event gets canceled, you have the option to get a Live Nation credit of 150 percent of the original ticket price. Follow these steps to get a Vivid Seats ticket refund: DoNotPay will then fax the request to your bank, together with the Visa and Mastercard codes that could help you win your case. If you purchase zone seating, the seller is committing to obtain the tickets described for you upon receipt of your order. Due to the unique nature of SXSWs business, where we are reliant on one annual event, we incurred extensive amounts of non-recoupable costs well in advance of March. This is something we cannot and will not do casually or quickly. If you are a part of Alamos Victory Rewards program and are worried about special offers expiring while the theater is closed, Alamos website says When we reopen, well hook you up on all fronts. If you have a season pass to Alamo, billing has been suspended while the theater is closed, but if you wish, you can continue to pay and membership fees will be donated to the Alamo Family Fund to help employees who are facing financial hardship immediately after a natural disaster or an unforeseen personal hardship, according to its website. Do Vivid Seats Offer Refunds for Postponed Events? To stay up-to-date on the events status, monitor the venues website from time to time. THE SITE, THE MATERIALS ON THE SITE AND ANY TICKET OR SERVICE OBTAINED THROUGH THE SITE IS PROVIDED "AS IS" AND WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. If you are under the age of 18, then you may only use this site or our customer call center in conjunction with, and under the supervision of, a parent or guardian. You agree not to use or permit anyone to use information provided through Vividseats.com for any unlawful or unauthorized purpose. Can I exchange my tickets for a different quantity, or for tickets to another date or event. Its going to give more credence to your chargeback claim. This includes any attempt to defraud or otherwise harm Vivid Seats or sellers on the Marketplace. If your event was postponed or rescheduled and you cant attend the new date, you can sell your tickets to another buyer through Ticketmaster. Nothing contained on the site should be construed as granting, by implication, estoppel or otherwise, any license or right to use any Vivid Seats Property without the express written permission of Vivid Seats. Each party is responsible for his, her, or its own attorneys fees and expenses, and Vivid Seats will not pay your attorneys fees or expenses except to the extent ordered to do so by the arbitrator. This site is protected by reCAPTCHA and the Google Subscribe now. It wasnt much of a dispute resolution. They canceled my flight. The tickets you purchased remain valid for the postponed event. Please keep your tickets in a safe place. Our help is free. You acknowledge that the venue and/or event organizer/promoter may continue to develop and update these policies in the intervening time between your purchase and the event date due to, for example, the uncertainty or evolving nature of the COVID-19 pandemic or other safety or health concerns. THE PROVISIONS OF THIS SECTION DO NOT APPLY TO THE EXTENT, AND ONLY TO THE EXTENT, NOT PERMITTED BY APPLICABLE LAW. Jason Statham and Aubrey Plaza do not seem like a match made in action-comedy-chemistry heaven, but it somehow works. Vivid Seats shall not be held responsible for any such seating relocations or other changes to the Event Details and will not be obligated to provide a refund or any other compensation. please contact our team at Elliott Advocacy through this form. In response to public outcry from Arizonans trying to get refunds for tickets to postponed events, Arizona Attorney General Mark . Vivid Seats, LLC has resolved a class action against it concerning tickets that it sold for events that were cancelled, postponed, or rescheduled. Even though Texas will allow movie theaters to open May 1, Alamo Drafthouse says it wont. The $7.5 million Vivid Seats class action settlement between an events company and ticket buyers who claimed it changed its refund policy for canceled events following the onset of COVID-19 was given final approval by a federal judge in Illinois. Vivid Seats lets you search for tickets by date, venue, city, price, quantity and seat location. You and Vivid Seats each agree that, except as provided in the Exceptions provision below, any and all disputes, controversies, or claims arising out of or relating in any way to: (i) these Sales Terms; (ii) your use of, or access to, the site; (iii) Vivid Seats services; (iv) any tickets or other items sold or purchased through the site; or (iv) any marketing, advertising, statements, or representations regarding or related in any way to these Sales Terms, the site (including access to and use thereof), Vivid Seats services, and any tickets or other items sold or purchased through the site shall be fully, finally, and exclusively resolved through final and binding arbitration rather than in court. No, Vivid Seats will not grant you a refund for postponed events. Youll also connect with other readers who want to make the world a better place. Can I get my 173,116 Chase Ultimate Rewards points refunded? Tickets purchased AFTER the rescheduled date has been announced will not be eligible for this refund, AEG Presents website reads. But why cant I get a refund? The delivery charge consists of the actual cost of delivery as well as a surcharge that supports Vivid Seats safe and secure ticket delivery, whether electronic, via shipping, or otherwise. If your event was canceled, you will be automatically refunded, or if your event was scheduled for a Live Nation venue, you have 30 days to ask for a 150 percent credit to use toward buying future tickets. If the issue you are experiencing is not resolved and you are denied admission, you must obtain proof from the venue verifying that you were denied entry and send that to Vivid Seats along with a statement describing the specific circumstances. Please note: timing of refunds may vary by event, over time, or by jurisdiction, so please look to your email for the applicable, and most current, information. Vivid Seats has the right, in its sole discretion, to modify, suspend or discontinue any part of this site at any time, with or without notice. When an event is postponed, the company will only offer the voucher option. Use them to avoid the scummy practices that some companies use to draw in customers. Further, the provision that has been deemed to be invalid or ineffective shall be enforced to the greatest extent permitted by law. We'll help get you there, and give you peace of mind. Aegean Airlines refunds one ticket but not the other. See the updated dates below. Tom Sandoval and Ariana Madix have broken up after he allegedly cheated on her with Raquel Leviss. But six months later, Discover found that the charge was valid. Note that if you wish to attend the rescheduled show, your original tickets will remain valid for the new date., Broadway shows have been suspended until June 7, according to the Broadway League. SXSW, like many small businesses across the country, is in a dire financial situation requiring that we rely on our contracts, which have a clearly stated no refunds policy. We may, at your request, ask the seller to re-issue your tickets. You agree that you will not attempt to evade, avoid, or circumvent the limitations on your entitlement to a full or partial refund set forth in these conditions of sale. If the corrected price is not acceptable to you, Vivid Seats will allow you to cancel your order. Governing Law: The Federal Arbitration Act (FAA) governs this agreement to arbitrate in all respects. Himberger checked this site for executive contacts but couldnt find any. . Tickets for some events are impossible to come by, so you may only find them on the companys site. Live Nation Entertainment Inc., its subsidiary Ticketmaster Entertainment Inc., and Vivid Seats LLC were hit with suits in the Northern District of Illinois for failing to issue full refunds for shows canceled due to the coronavirus. For a dispute or claim relating to the intellectual property of you, Vivid Seats, or any of Vivid Seats corporate family members (for example, trademarks, trade dress, domain names, trade secrets, copyrights, or patents), the list from the National Roster shall be limited to individuals who either previously served as a federal judge or is an attorney who has specialized in intellectual property law for at least ten (10) years. Vivid Seats LLC's $7.5 million settlement of class action claims that it failed to issue full refunds for shows canceled due to the coronavirus won final approval by the Northern District of Illinois. It also means that the Vivid Seats Marketplace is not the ticket seller and the listed tickets are not listed by Vivid Seats on behalf of any venue, promoter, team, league or organizing group. (2) If you bought a ticket to an event that was postponed or rescheduled and that is cancelled after April 1, 2021, you will automatically be entitled to a credit in your Vivid Seats account, estimated to be 110% of the price of the tickets. Email our customer service team atsupport@vividseats.com, and well get back to you! The arbitrator will not be permitted to grant injunctive relief (unless the parties mutually agree otherwise). If you prevail in arbitration, however, you will be entitled to an award of reasonable attorneys fees and expenses to the extent allowed for under applicable law and ordered by the arbitrator. To stay up-to-date on the events status, monitor the venues website from time to time. The company has previously. You are required to cooperate in such investigations including, but not limited to, providing any and all information requested. By using or visiting this siteor purchasing tickets in any manner from the Vivid Seats Marketplace, you expressly agree to abide and be bound by these Sales Terms, as well as all applicable laws, ordinances and regulations. Vivid Seats does not guarantee the accuracy of any information provided by sellers on the Vivid Seats Marketplace. (Weve published them since then; here are the executive contacts for Vivid Seats.). If your event has been postponed, tickets will be valid for the new date. If any party disagrees about whether the foregoing provision (or any portion of this agreement to arbitrate, including without limitation the provisions relating to arbitration, the waiver of class or representative proceedings, and opting out) can be enforced or whether it applies to the dispute, the parties all agree that the arbitrator will decide that dispute. We help fans get to more games, enjoy more laughs, and rock out at more shows. The arbitrator will decide the substance of all claims in accordance with the laws of the State of Illinois, subject to conflict of law principles. Denying access to the Vivid Seats Marketplace. Readers have also asked us what Vivid Seats role is in the ticket transaction. Douglas Himberger would really like to know. You will receive notice via email if your event has been canceled. Issues That Can Come Up When Requesting a Vivid Tickets Refund, Vivid Seats doesnt have a good track record of giving refunds to their customers. YOU SHOULD USE YOUR BEST JUDGMENT AND EXERCISE CAUTION WHERE APPROPRIATE. Will I receive compensation if my event is rained out, postponed, or rescheduled? COVID-19 is an extremely contagious disease that can lead to severe illness and death. Vivid Seats prohibits the use of its Marketplace, website, or mobile application for unlawful conduct. Vivid Seats will provide you with a form to complete. Tickets may be delivered via Instant Download, Email, UPS, or Special Delivery for the charge stated during the checkout process. I tried emailing and calling. Nellis, et al. This site is intended to be used by individuals or companies seeking to buy or sell tickets for ultimate use by an individual to attend an event and for no other purpose. We are not always notified if a show is postponed, rescheduled or cancelled. Accepted forms of payment: credit/debit cards, Apple/Google/Samsung Pay. Thats over 18 months after we bought the tickets, he says. It is your responsibility to make certain that your mobile device is charged with sufficient power so that you can access your tickets when you arrive at the venue. Vivid Seats monitors compliance with these Sales Terms and investigates alleged violations and other complaints against users. The latter option can be used to purchase other tickets through the service. . Himbergers problem was preventable. If you wish to pursue a full cash refund, in lieu of the voucher option, you should contact our customer service team as soon as possible so that we can process your request. If you or another person using the ticket you purchased from Vivid Seats fails to abide by those rules and policies, you are responsible for all applicable fines and legal or other expenses associated therewith. . The hotel gave me a refund for our room even though it was too close to the show date, he says. As terms and conditions may vary by state or event or over time, the specific terms and options available to you will be clearly explained in this email notice. Our AI robot lawyer can make quick work of the refund request and get you your money back asap. If you have difficulty gaining admission to an event, contact us immediately by calling 866.848.8499. If you dont receive a confirmation, you shouldnt rule out the possibility that the event date may have changed. For listings with no designated delivery method, tickets will typically be shipped by UPS. Where is it? Once the arbitration of the dispute or claim for non-injunctive relief has concluded, You and/or Vivid Seats may seek the injunctive relief (including the public injunctive relief) in court to the extent permitted by law. Confidentiality: Unless applicable law provides otherwise, the arbitration proceeding and all records pertaining to itincluding but not limited to any documents prepared or produced in connection with the arbitration proceeding, as well as the hearing and the arbitration awardwill be confidential and will not be disclosed to any third party, except as necessary to obtain court confirmation of the arbitration award. To qualify for compensation, the buyer must return their tickets to Vivid Seats within 2 weeks of notice from Vivid Seats that the event is deemed Cancelled. No refunds or other compensation will be given without the original tickets, unless otherwise determined by Vivid Seats, in its sole discretion. If you canno longer plan to use the tickets you originally purchased, we welcome you to list your unwanted ticketsfor sale on our website. If your show hasnt announced a new date yet, please hold on to your tickets. Ive written about some operators who did that during the pandemic, which is the worst kind of customer disservice. Because Vivid Seats's third-party sellers set the ticket price and because pricing is subject to the forces of supply and demand, the price may be above or below face value. Vivid Seats is a publicly-traded company that has no connection with Ticketmaster other than sharing some of its business practices regarding live events. If those tickets are no longer available, Vivid Seats reserves the right to replace tickets with comparable or upgraded tickets, at Vivid Seats sole, reasonable discretion. If any provision of these Sales Terms is held invalid or unenforceable under any circumstance, its application in any other circumstances and the remaining provisions shall not be affected. Vivid Seats reserves the right, in its sole discretion, to change these Sales Terms at any time. For certain live events, we permit a limited number of pre-approved sellers to offer tickets for sale that they do not currently possess. THE MAXIMUM LIABILITY OF VIVID SEATS, AND ANY OTHER INDEMNIFIED PARTY, AND YOUR SOLE AND EXCLUSIVE REMEDY, FOR ALL DAMAGES, LOSSES SUFFERED BY YOU AND CAUSES OF ACTION, WHETHER IN CONTRACT, TORT (INCLUDING, WITHOUT LIMITATION, NEGLIGENCE) OR OTHERWISE, SHALL BE THE GREATER OF (A) THE TOTAL AMOUNT PAID BY YOU, IF ANY, TO ACCESS THE SITE OVER THE PAST TWELVE (12) MONTHS; OR (B) $200. By purchasing tickets, you acknowledge and agree that you will comply with such policies and your attendance at the event is conditioned on such compliance. VividSeats has B rating with the BBB.org as of September 2022. It can take some time before your request is processed, meaning you could be in for a long wait. You do not have to do anything to receive this credit. The Elliott Report is a consumer news site supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers.
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