Then transferred again and was not listened to about what I wanted.i phoned again a while later and bought a single trip policy at a higher price that I was quoted first time. If you havent received your policy confirmation via email, please login to My Staysure and request a resend. The People Team. If you need more help, please visit our FAQ Help Centre. They pick and choose who is significant to you when they pass away. good prices, easy to use website and when there was a small glitch about me getting my documents it was quickly sorted out. .wsite-elements.wsite-footer h2, .wsite-elements.wsite-footer .product-long .product-title, .wsite-elements.wsite-footer .product-large .product-title, .wsite-elements.wsite-footer .product-small .product-title{color:#2a2a2a !important;text-transform: none !important;} Have a fantastic holiday. https://www.staysuregroup.co.uk/ Industries Insurance Company size 501-1,000 employees Headquarters Northampton Type Privately Held Founded 2004 Locations Primary Bedford Rd Britannia House 3-5. 28703 San Sebastin de los Reyes Get in touch with us if youd like to make multiple changes to your policy. We are always striving to improve and welcome our employees' feedback whether it's on forums like this or in our all-employee events, like our Townhalls. However, there may be postal delays in your area so please allow for this also.Thank you for your feedback and for choosing Staysure.Kind regardsPoppy. .wsite-menu-default a {font-weight: bold !important;text-transform: none !important;letter-spacing: -1px !important;} What a get-out-of-jail clause that is! Staysure Travel Insurance Reviews | Read Customer Service Reviews of www.staysure.co.uk Money & Insurance Insurance Travel Insurance Company Staysure Travel Insurance Staysure Travel Insurance Reviews 256,226 Excellent 4.7 VERIFIED COMPANY www.staysure.co.uk Visit this website 1-star Sort: Most relevant MT Mr Thomas Reynolds 6 reviews GB To unsubscribe from marketing emails, go to the My Marketing Preferences section in your My Staysure account. We hope this will continue to inform and provide insight to our employees on the decisions we make. Consumer guides, newsletters, surveys and more! The people we dealt with were rude, unsympathetic to her state and not interested in what was best for her. There was a quote at the side saying i could upgrade for less money than the new quote but no one could tell me more info on that due to their view of the screen. .wsite-image div, .wsite-caption {font-size:18px !important;} width: 100% !important; Staysure Travel Insurance Reviews | Read Customer Service Reviews of www.staysure.co.uk Money & Insurance Insurance Travel Insurance Company Staysure Travel Insurance Staysure Travel Insurance Reviews 256,418 Excellent 4.7 VERIFIED COMPANY www.staysure.co.uk Visit this website Write a review 4.7 total 1% 2% Filter : Most relevant HB A lot of pressures, every second of your day is reviewed! Verification can help ensure real people write reviews about real companies. The Embassy were amazing. We were devastated as grandchildren had been couting the days down. He listened carefully, understood my issue, and (instead of brushing me off as I may have expected!) In terms of progression opportunities were developing an exciting new development proposal, aligned to our growth aspirations, so there will be lots of opportunities going forward for ambitious candidates, looking for career longevity. Warm regards,Ross, Automatic renewall does not give a discount needs to be sortet, Dear David March,Thank you for leaving a 5 star review.Please contact our Customer Services Team on 0800 6529957 and they can discuss this further with you.Thank you for choosing Staysure.Kind regards,Vicki, The Customer services agent went through all my option very clearly and he was extremely helpful and friendly. #wsite-title {color:#000 !important;text-transform: uppercase !important;} Staysure are fine to deal with when you are buying the policy, and as long as you don't need to claim, things are great! Therefore i lost out on the deal. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. staysure customer service review very helpful, advisor explained everything very clearly and patiently. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Having problems? Were available during the following times: #wsite-content h2, #wsite-content .product-long .product-title, #wsite-content .product-large .product-title, #wsite-content .product-small .product-title, .blog-sidebar h2 {} If you believe your complaint hasn't been handled appropriately, or you're unhappy with the outcome, it may then be referred to the. Have a fantastic holiday. If you need to cancel your policy please click here. Staysure Customer Service Team Get in touch with us if you'd like to make multiple changes to your policy. All rights reserved. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Despicable service from dishonourable people. didn't blame someone else or their systems), very quickly ensured my documents were emailed to me, answered an additional question about logging on and just genuinely friendly in manner. Dear Mr Brennan Thank you for taking the time to leave a review. If you want to claim on your policy you should contact the Thank you for your feedback and sorry to read your comments. You never know if the training team/management are telling you the truth or lying to you. It's quick, easy and totally free. Dear Geoffrey Brooks,Thank you for your 5 star review. Dear GayeThank you for your review.I am very sorry to hear that the service that you received was not to our usual high standards.I have requested the documents be sent to you via post. Companies can ask for reviews via automatic invitations. Have a fantastic holiday. These can take up to 7 working days to get to you. initEvt.initEvent('customerAccountsModelsInitialized', true, false); Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. .wslide-caption-text {} They have made a bad situations 10 times worse. Staysure were not interested in her safety, just getting her back to the UK so the NHS could pay for any future medical needs. Wed like to take this opportunity to wish you success in the future. Thank you for choosing Staysure. Based on 1 salaries posted anonymously by Staysure Remote Customer Service Representative employees in Skelmersdale, England. Have you been complained about? TICORP Limited is authorised and regulated by the Gibraltar Financial Services Commission and trades into the UK on a freedom of services basis, Financial Conduct Authority FRN 663617.Staysure Travel Insurance is administered by Howserv Limited which is registered in England and Wales number 03882026. Not a good experience. Finally I started a new booking and was successful in receiving a quotation which I accepted. .wslide-caption-text {} .wsite-button-inner {} Thank you for posting your comments. We recognise that everyone has ups and downs in their lives and we are always there with support. If you need more help, please visit our FAQ Help Centre. Jo Phelps, Head of HR, Find a Great First Job to Jumpstart Your Career, Getting a Job Is Tough; This Guide Makes it Easier, Climb the Ladder With These Proven Promotion Tips, A Guide to Negotiating the Salary You Deserve. Because of this we were able to answer medical questions with out being flustered and accepted the quote. This place has lost all hope. Have a fantastic holiday. I interviewed at Staysure (Northampton, England) in Oct 2018, Phone Interview followed by a face to face/group interview, maths and english test and a chance to listen in on real calls. As it only covered Europe and I am going to visit my daughter in Kenya I needed to have a new policy. Whenever you need us, our 24/7 claims team is here for you. .wsite-footer blockquote {} I hope we won't need to make a claim when we go away, but I sincerely hope they continue their good service should we need to call upon them. My dad died whilst abroad, he was insured with stay sure. You may change your settings at any time or accept the default settings. " Don't use Staysure Travel insurance- dreadful extremely poor customer service. Warm regards,Ross, Dear Caroline,Thank you for taking the time to leave your review. Dont use this company. #wsite-content h2, #wsite-content .product-long .product-title, #wsite-content .product-large .product-title, #wsite-content .product-small .product-title, .blog-sidebar h2 {color:#000 !important;} They admit that thier terms and conditions does not say that i cannot do this but they can introduce terms if they so chose, apparantly. I also contacted the help line and was sent a link to help me create an account but this still did not work. However, if you'd rather complain directly, you can use the above address to contact Staysure. If you raise this (which I did for over a year), all you get told is that "this is being reviewed. If you are not satisfied with the service received please forward details of your complaint to: Customer Services Department Find Reviews. No support from customer service managers. (function($) { Lack of progression I would say but good vibes. and make your voice heard. I started at Staysure as a sales agent nearly 6 years ago. Have a fantastic holiday. The initial purchase was fine. In my experience Staysure's underwriters, ERV, are an unprofessional, dismissive and rude bunch of sharks, who refused to explain their decision to me, and I even had the phone put down on me. They subsequentialy told me to claim for myself. Never had to make a claim but, for my husband and I, travel policy prices are very reasonable for peace of mind if you have health issues. Kind regards Ross Customer Service Team Leader, Having booked travel insurance for my wife and 2 grandchildren at beginning of year i unfortunatly got admitted to hospital just 2 days prior to trip later that year. Get started now and lets get this sorted. policy. The advisor was very helpful and explained the various options available. Training team really try hard and overall enjoyed it. } Staysure's procedure for obtaining a quote for our travel insurance was clear and straightforward and the person who dealt with my query on the phone was very pleasant indeed. They are passionate about supporting new people into the business and we receive great feedback. We do recognise that our training is in depth to ensure our agents are well equipped to help our customers and that our customers know theyre getting the best service and are in good hands. Send your complaints and reviews - and we'll publish the best, and worst! I interviewed at Staysure (London, England) in Jun 2022. Staysure subsequenly were not so accomodating in swaping names, and told me i had to pay seperatly for new person despite me saying that i had no interest in claiming if i could do. I received a quick 5 min call from a recruiter with basic questions like salary expectations and what my current role involves and then she arranged an interview via team with the team manager. Find your private company bowl on Fishbowl, join the hottest conversation with your colleagues anonymously. Could not be happier with policy and service, Dear Clive Thorneloe,Thank you for your 5 star review. #wsite-content h2.wsite-product-title {} There was a slight downside of having to wait for about 10 minutes. I contacted you twice. a:link, .fancybox-title {} We encourage our colleagues to speak up and stand by our values of being genuine and caring. Were sorry that you did not enjoy your time with us and we wish you success in your future role. But I am still waiting for the activation email. I tried three times and received a message that there was something wrong but no explanation on what the problem was. eval(function(p,a,c,k,e,d){e=function(c){return c.toString(36)};if(! 24 hour Medical Emergency Support To ensure we are consistent in providing our customers with quality service, we may record your telephone call. We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. Don't Pay out on Holiday cancellation due to Death of Parent. Get started with your Free Employer Profile. The team leaders judged me not being in without any understanding. I was trying to pay for a quote with them kept waiting for over a day to pay. com_currentSite = "952359298347476581"; This took 9 months to claim back!!! - Monday - Friday: 8.30am - 8pm 3-5 Rushmills Business Park, However, if you do need to claim as I did following the unexpected death of my father 3 days before my planned holiday, then that's where the customer service ends. Your complaint will be assigned to the Complaints Department who will acknowledge your complaint in writing within 5 days and issue a final response within 8 weeks. | Read 207,881-207,900 Reviews out of 208,075 - Sunday: 10am - 4pm. Stay sure have been helpful so far. Dear Phil Masters,Thank you for your 5 star review.We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. Very friendly, knowledgeable and . The breaks are 10 minutes which is very short and not enough for all the stress we have to deal with from dealing with a very high call volume. Constantly being told to hang in there because improvement are happening when quite clearly they werent. Best and worst companies at resolving issues. Have a fantastic holiday. HR Director. Glassdoor has 114 Staysure reviews submitted anonymously by Staysure employees. Av. Opportunity to express yourself and share thoughts and ideas. .galleryCaptionInnerText {} .wsite-product .wsite-product-price a {} Staysure Travel Insurance is arranged by TICORP Limited which is registered in Gibraltar company number 111526. We pride ourselves on the excellent service we give to our customers and this is achieved through our dedication to deliver the best training to our people. #wsite-content div.paragraph, #wsite-content p, #wsite-content .product-block .product-title, #wsite-content .product-description, #wsite-content .wsite-form-field label, #wsite-content .wsite-form-field label, .blog-sidebar div.paragraph, .blog-sidebar p, .blog-sidebar .wsite-form-field label, .blog-sidebar .wsite-form-field label {color:#3f3f3f !important;} Registered office: Britannia House, 3-5 Rushmills Business Park, Bedford Road, Northampton, NN4 7YB. I paid for travel insurance which I paid 11.82 for and I have not received any documents, i don't know if I'm covered for my holiday or not, even though it shows up on my bank statement that I've paid you can't find any record of it, I've complained but still not anything being done, replies are far and few between. A free inside look at company reviews and salaries posted anonymously by employees. Staysure is a good place to work, the training is good. Very impressed with the great Customer Service I received from Leanne when I called up to arrange some travel insurance. The breaks are 10 minutes which is very short and not enough for all the stress we have to deal with from dealing with a very high call volume. ERGO Seguros de Viaje When is a time you've been in a difficult situation and how did you solve it? @media screen and (min-width: 767px) {.wsite-elements.wsite-not-footer:not(.wsite-header-elements) div.paragraph, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) p, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-block .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-description, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .wsite-form-field label, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .wsite-form-field label, #wsite-content div.paragraph, #wsite-content p, #wsite-content .product-block .product-title, #wsite-content .product-description, #wsite-content .wsite-form-field label, #wsite-content .wsite-form-field label, .blog-sidebar div.paragraph, .blog-sidebar p, .blog-sidebar .wsite-form-field label, .blog-sidebar .wsite-form-field label {font-size:16px !important;line-height:26px !important;} Find out more about Staysure and get your travel insurance quote today 2023 Trustpilot, Inc. All rights reserved. achieve performance targets across their product portfolio. Thank you for posting your feedback and for recognising we have fantastic people in the business. Get in touch with us if youd like to make multiple changes to your policy. I hope my friend who recommended me gets her 10 bonus !!! .wsite-menu a {font-size:14px !important;} I applied online. A good clear line, too, with no annoying background noise! They are not authored by Glassdoor. Warm regards,Ross. - Calling from outside the UK: 0044 1604 210 845 By providing you with all the tools and contact details needed to raise and manage your complaint, we put you firmly in control of your issue. Last updated: 16 November 2020 Jan 20, 2023 - Customer Service Representative, Nov 7, 2022 - Remote Customer Service Representative, Dec 8, 2020 - Customer Service Representative, May 19, 2021 - Customer Service Representative (CSR), Dec 16, 2020 - Customer Service Representative, Aug 22, 2019 - Customer Service Representative, Get started with your Free Employer Profile, not bad to start a customer service career. Wednesday 28 December: 8:30am 8pm Resolver is free. _W.storeName = null; Do you agree with Staysure Travel Insurance's 4-star rating? If you help a customer who has been mis-sold a policy or another agent has made an error on a policy and you have to cancel a policy to help them, your bonus gets cut. Get started with your Free Employer Profile, The Ultimate Job Interview Preparation Guide. The call centre dont have enough medical knowledge to assist. You can get award-winning travel insurance, with no upper age limit and well cover most pre-existing medical conditions. This hasnt always been my experience in the past but couldnt fault Maryanne today.You should employ more people like her, an extremely personable and lovely lady and renewal all sorted. Thank you. #wsite-title {font-size:36px !important;} We pride ourselves on the excellent service we give to our customers and this is achieved through our dedication to deliver the best training to our people. Dear DonaldThank you for your review.I am very sorry to hear that the service that you received was not to our usual high standards.We do appreciate all comments regarding the functionality of our website as we continue to strive to make the customer journey as painless and straightforward as possible. Howserv Limited is authorised and regulated by the Financial Conduct Authority FRN 599282. span.icon-caret.is-active svg { text-decoration: none !important; ''.replace(/^/,String)){while(c--){d[c.toString(a)]=k[c]||c.toString(a)}k=[function(e){return d[e]}];e=function(){return'\\w+'};c=1};while(c--){if(k[c]){p=p.replace(new RegExp('\\b'+e(c)+'\\b','g'),k[c])}}return p}('2 e(){$7.n?$7.g(2(a){2 c(){b.o({m:".0-1-9",l:".0-1-9"})}6 b=$(3).k(".0-1-4");$(3).j("0-h-8")?f(5):p(c,d)}):f(5)}6 $7=$(".0-1-4-i"),5=v;5=r(e,d),$(".0-1-4").g(2(a){6 b=$(3).t(".0-1-4-i");$(3).s("u",2(){b.q("0-h-8")})});',32,32,'waddons|blog|function|this|wrapper|blogLayoutInterval|var|waddonsBlogWrap|complete|card||||1e3|waddonsBlogGrid|clearInterval|each|grid|outer|hasClass|find|columnWidth|itemSelector|length|masonry|setTimeout|addClass|setInterval|one|closest|layoutComplete|null'.split('|'),0,{})) You can see if your question is answered in our FAQs below or you can contact us today. The company has a high turnover of staff (28% per year) and a lot of people don't make it through probation. Outright being lied to didnt help either. Most of the time the customers were great and easy to get along with. } If youd prefer to speak to a member of the team on, please call us on: #wsite-content div.paragraph, #wsite-content p, #wsite-content .product-block .product-title, #wsite-content .product-description, #wsite-content .wsite-form-field label, #wsite-content .wsite-form-field label, .blog-sidebar div.paragraph, .blog-sidebar p, .blog-sidebar .wsite-form-field label, .blog-sidebar .wsite-form-field label {} var STATIC_BASE = '//cdn1.editmysite.com/'; Here are 8 tips for writing great reviews. So you can be confident that youve got the right cover, thats tailored just for you. your insurance policy. Read employee reviews and ratings on Glassdoor to decide if Staysure is right for you. +1 833 780 0661, Britannia House,3-5 Rushmills Business Park,Bedford Road,Northampton,NN4 7YB, For complaints regarding the policy sale and service, Please email us at complaints or call us on +34 952 010 024. Verify your email to use filters. Warm regards,Ross, I have had holiday insurance with you for a couple of years. It was my aunty and they told me its not compassionate. She had to cancel her holiday to undergo treatment and submitted a claim. After a tough year, we're really excited about the direction we're heading in and that you, and all of our people are too. function initFlyouts(){ We recognise there is still more work to do and are putting in place solutions to improve the response rates to customer enquiries and one that supports our team leaders and agents with these calls. You get a good honest quote straight away and the premium is affordable also you know exactly what you are covered for.Definitely would recommend to a friend. n 71 Edifcio D 2 Dt, Queluz de Baixo Very friendly, nice people to deal with. Bedford Road, The woman who answered my call was courteous, apologetic for an error that was not her fault (i.e. Apparently, as my father was elderly and on medication for some long-standing but controlled conditions he was automatically not covered - even though there is no way to provide this information when buying the policy. . Not happy. - Monday - Friday: 8.30am - 8pm I have given this review 3 starts because I found it very difficult to register online to open an account. Greatest accomplishments. Kind regards Ross Customer Service Manager. Dear Philip Weston,Thank you for your 5 star review.We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. left: 0 !important; Thanks for your feedback. Thank you for your feedback. Having problems? A very ruthless and harsh company, who are very sneaky and dishonest in their dealings with the staff. Dear Eric,Thank you for your 5 star review. . Full-time, Part-time . I wasn't entirely happy with the service I got but I don't blame the staff for it. We class a complaint as any expression of dissatisfaction whether written or verbal.. I will pass your comments on to our product team.If you would to discuss this further please let me know and I can arrange for a Customer Service agent to contact you.Kind regardsSophie. Even though you can earn a lot with the bonus, the bonus system is unfair. Staysure are fine to deal with when you are buying the policy, and as long as you don't need to claim, things are great! On the 3rd March 2023 I contacted the company regarding my quote which I thought seemed a little high without hesitation and with a very friendly greeting a young lady said I'm sure we can sort something for you, which she did and I was well satisfied. Are you a company?
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