Sonos Arc, Apple TV 4K and Dolby Atmos/Vision Setup. If you would like to change your settings or withdraw consent at any time, the link to do so is in our privacy policy accessible from our home page.. 3- When I turn on the option on the Hue Sync app under advanced settings "Dolby Vision Enhanced Compatibility", the lights go back into syncing with the image but the TV doesn't recognize Dolby Vision anymore. Sometimes your App maybe gets messed up, so it would be having connection issues. Do Smart Plugs Catch Fire? Reddit and its partners use cookies and similar technologies to provide you with a better experience. Open up "Settings" on your iOS device. Before attempting to solve that problem, you might want to re-update your app to restore the latest version since it wasnt the culprit. Can Philips Hue Control Other Bulbs or Normal Lights. Then the out/tv from the Sync box runs to the tv. I turned off the HDMI inactive for 20 min setting and this stopped it. Navigate to the HueSync folder (Roaming or Local). Both the new app and the new physical device have some issues that users are currently working out. I've got the Philips hue sync box and had an issue with 'not receiving a signal' with my Firestick. HDMI2 on the LG C9 to the Denon receiver and Monitor 1 out on the Denon. Uninstall both Hue and Hue Sync app and reinstalled them. I will list some issues to see if you have had them. *When a bulb displays "Up to" a certain number of lumens in its specifications, it displays the maximum lumen output of the bulb. Save my name, email, and website in this browser for the next time I comment. These devices allow you to have your Hue smart lighting react to music, movies, and video games. The Hue Sync Box is meant to be a hub for HDMI devices and, as some users are reporting, it really needs to be one. However for some users, they don't understand the charm in a practical moving watching experience. For some problems, it is difficult for you to find solutions online. With the app installed on your device, Hue can then use whatever content you have playing to create an immersive lighting experience. UU. Website copyrighted Smart Home Winner 2021-2023. If your app has been giving you trouble and rolling back updates doesnt seem to change anything, or youre tired of constantly reinstalling the Hue software, you can check to see if its not the apps data that is causing the problem. Many technology companies like Philips often release new updates for their hardware or software. I have listed six methods for your issues. The Hue Sync Box actually speaks to the Hue Bridge with Wi-Fi, not ZigBee. Go hands-free with voice What is the problem? Philips Hue Sync is a great tool for Mac, PC, or TV which captures content you are listening to, watching, or playing and translates it into an immediate lightscript for an immersive experience. The No. Few companies will be willing to gamble on new products, especially for technical products, which means that many unpredictable problems will occur. Yes (also tried different ports as well), *Cables used: Both RocketFish and Belkin listed above. captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of You also can turn off the 5ghz network to see if it works. For example, HDMI 1 could be the name of your gaming console. You also can seek help from theirTwitter. Due to the complexity of the issue and amount of third party variables in the equation, we would recommend you Contact Apple Support. (6 Safety Tips). Just looked at the Gradient and i'm sold on that. See all the updates weve made to the Hue sync box to improve the surround lighting experience. TV signal drops until I reopen the Hue Sync app. Philips Hue Verified account @tweethue. I will tell you some methods to fix it. I was redirected to the regular Philips Hue app for this, however my light is not being displayed and I cannot proceed configuration. How to set up Philips Hue Play HDMI Sync Box - YouTube Get step-by-step instructions on setting up the Philips Hue Play HDMI Sync Box. Losing Signal While Using Secondary HDMI Ports. I've tried to use Dolby Vision 30hz, 24hz and 25hz and they won't work when the "Dolby Enhanced Compability" feature on Hue Sync App is active. Im looking to get into Hue lighting for the first time to go with my PS5. Does anyone use an Apple TV 4k and is it working? It works by analyzing whats on screen and adjusting the Philips Hue bulbs accordingly. Not when Dolby Vision is showing on TV or selected as default option on Apple TV, *Dolby Vision works when 4k HDR is on with match content or at any Dolby Vision format? This site contains user submitted content, comments and opinions and is for informational purposes Downgrade Back to Previous Hue Sync App Version. I found that many users have connection issues with their Hue Bridge. Which makes sense because I am not sending a Arc signal through it (as I am not using a audio receiver) I do have the app tv connected to HDMI port 4. . HDMI1 on the TV for the sync box and Monitor 2 on the Denon. can only use Firestick if I plug it in when needed as it appears as always on so can't change to other input. Apple disclaims any and all liability for the acts, While your sources such as a DVD player, an Apple TV, a console, a cable box, or something else can hook up to the four inputs. Delete the Bluetooth connection saved on your phone for your Hue Sync HDMI box and then reset it. APs are often best used for devices that dont need a 100% steady internet connection. In a press release around yesterdays update Signify writes: The Philips Hue Play HDMI Sync Box now also reacts to common infrared TV remotes or the Logitech Harmony universal remote control. There is a power socket on the back, an HDMI output, a microUSB port, and four HDMI inputs. If managing two apps and your devices sounds like a little much, the Hue Sync Box handles this light show for you and allows you to connect all of your HDMI devices to a central hub. This guide will tell you why your Hue Sync has connection errors. If possible, we would also recommend updating the Philips Hue TV sync box. You can try these methods to see if they work. Why cant we view Dolby Vision content when using the Denon receiver? Our HDMI cables support resolutions up to 8K@60Hz and 48Gbps bandwidth. Both of these issues can be fixed with these quick tips and tricks. Create an Entertainment area in the original Hue app to sync up to 10 color-capable Philips Hue lights with the content on your TV . Your email address will not be published. This wont harm your app or connected devices. An example of data being processed may be a unique identifier stored in a cookie. While Amazon is busy branching out into the world of smart lighting, Philips Hue is heading into the rest of the smart home market. This is more likely to happen if you connect the box too far from the WiFi router or through an access point. I've talked to Philips with no success and with LG (who told me that the issue is not with the TV). Create an account to follow your favorite communities and start taking part in conversations. Hello just here to say you are my favorite person as this has fixed my issue too!! (Brightness Comparison), Philips Hue Motion Sensor Light Information (Green, Red, and Orange), 6 Ways to Fix Eufy Doorbell SYNC Button Not Working, Philips Hue Smart Plug: Everything You Need To Know. I mostly stuck to movies when I just had the play bars and a normal strip, but with the gradient strip I use it for TV more often too now. Fix Amazon Echo Show The Camera Isnt Responding Errors, Open a new finder window and click on Go.. I plugged the Hue Sync Box into the second HDMI out on my AV receiver. Or want to be part of a movie? It really adds to the experience and may reduce your eye fatigue. These are the main things under this set up: *Dolby Vision Enhanced Compability turned on (Hue Box)? Internet/Wi-Fi Speeds Are SLOW Since Using Ring Alarm Pro, Philips Hue Lightstrips: Bending, Cutting & Re-Attaching, Ring Camera/Doorbell Lens Has Popped Out? Hue uses these connections to create their surround lighting experience. Yes, *Image on the television? *Dolby Vision Enhanced Compability turned on (Hue Box)? It can be for all of your Hue devices. Using any number of random HDMI cables I had laying around, I am now only getting 1920x1080 on the Neo, which obviously looks terrible with everything stretched. If youve never heard of the Philips Hue Sync, let me give you a brief introduction. Help! Luckily, Philips is a reputable manufacturer, and the Hue Sync system rarely encounters connection issues. Press and hold the option key to reveal a Library folder. Some users reported that the app would lose connectivity as often as once every hour. I think almost everyone will like to watch movies, listen to music and play games. Is it possible to output Dolby Atmos and Dolby Vision? The out HDMI that runs to the tv should run into the Sync box HDMI PORT 1. If you want to use the Hue app, you have to have a Hue bridge and Hue lighting in the room. The fix for this one is surprisingly easy. I have a WiFi access point in my garage without issue, but some devices struggle with access points for some reason. Judging from the scenarios listed, it appears it may also be worth contacting Dolby Support, as Dolby Vision appears to be triggering an issue with the Philips Hue Sync Box. To connect your lighting system to the app, youll need to have the lights and the Hue Bridge installed in your house. Continue with Recommended Cookies. (2 ways), Are Philips Hue Bulbs Bright Enough? My xbox and cabke box are connected but when i turn it on i get the weak no signal message. Any selection of variables on option 3 doesn't make my TV recognize Dolby Vision, however I can force it to be HDR which works on scenarios 1 and 2 (it recognizes HDR and the lights sync). The Hue Sync from Philips is a smart lighting system that allows users to create a unique lighting experience in their houses. Aug 20, 2020 9:53 PM in response to i_rina. Im a software developer whose interested in gadgets, homes and DIY, so I have loved seeing smart homes (and home automation) become increasingly popular over the years. Mine especially has issues with Dolby Vision. But the moment that it turns the settings to Dolby Vision, the Hue Lights Sync stops syncing. zulfikarfrombanbury, call jdo_apple. All you need to do is rollback the version of the Hue Sync app you are using. In other words, double click on the highlighted folder and then delete the contents of this folder (but do not delete the actual folder called huesync): If youre on a Mac, the process is a little different: Your PC or Mac based Hue Sync app will use your homes internet network to speak to your Hue Bridge (it will not use ZigBee): In other words, if your PC or Mac has a weak WiFi signal, it might struggle to properly sync the lights nearby because some of the commands between your computer and the Hue Bridge might fail to get through. Going to this page you will see the Hue Sync boxes that are available. You also can wait for the updates from Philips Hue, they can solve this issue quickly as a lot of users will have the same issue. Read More. It works like this: First you need to have Hue lighting and a Hue bridge setup in your home. Or experience the music that you are listening to transports you to a different universe? Luckily, this problem is solved by removing the corrupted data that the app has stored on your computer or phone. Hue Bridge Simple setup Smart control Add up to 50 lights Control with your voice $59.99 Personalize with the app Use the Hue Sync mobile app to control your Hue sync box: change the intensity of the lights, adjust their brightness, and change the sync mode. However, how to do if the method doesnt work? You do not have to change the optical cable. 2018-2023 Signify Holding. For a better experience, please enable JavaScript in your browser before proceeding. 2- Connecting directly to TV without using Hue Sync Box. If you have not created one, you can do so in the Hue app. It might struggle to sync the Hue lights if your Mac or PC has a weak WiFi signal. Any help appreciated.Seems to drop the connection every twenty minutes or so. Apple TV 4K: No Dolby Vision If Connecter to Denon AVR. How do you connect the Hue Sync Box directly into the router, since there is no ethernet port? This is a key point even though many of Philips Hues devices use ZigBee and not WiFI, the Hue Sync Box itself actually uses Wi-Fi to speak to your Hue Bridge (via your internet router, that is). Aug 22, 2020 6:17 AM in response to ShYnNoK. Swipe to the left on where it says "Home" and tap "Remove". If I rebooted the Sync box the signal would be detected for 20 seconds or so before dropping off. I got the same issue. From both Apple TV to Hue Sync and Hue Sync to TV, *Dolby Vision Formats available on Apple TV Video Format settings: 1080p (all frequencies), Dolby Vision 4k (30hz, 25hz, 24hz). When the connection is confirmed, tap Search. They recommended I change the cable between the Sync Box and my TV. They both sample video and audio output to your monitor and have your Hue lights react accordingly. I have the same problem if I use apple TV straight to the TV. Some of our partners may process your data as a part of their legitimate business interest without asking for consent. Starting to hate the sync box. tvOS 13, Aug 16, 2020 11:27 AM in response to ShYnNoK. When the connection is confirmed, tap Search . Connect the Hue sync box to power and your TV. If Apple TV is connected directly to our TV (Sony XR75X90J) we can view Dolby Vision content. Use up to 4 of your favourite HDMI-connected media devices to get your full-room light effects, making your console gaming content or TV more captivating and vivid. Then you can easily uninstall the latest version and install one of the older versions, and see if that helps. All you need to do is connect the HDMI port to the primary slot in your TV or media system. Ok, if you have tried a lot of methods and still cant solve the connection issues even if you have downgraded back to the previous version. Continue holding the BIND and EJECT buttons for 10-15 seconds. They release a new version constantly, you can see. It works for me, I've been putting the replacement box the all kinds of switching tests from nvidia shield straight to ps4 back to shield. I dont have either of those options visible in my Apple TV settings when Im told that I should. Please note that all comments go into a moderation queue (to prevent blog spam). Smart TVs, laptops and iPads, and smartphones are all devices that can usually manage with a connection that occasionally blinks out. With each update, new release notes are published so that you can keep track. To solve the problem, consider removing and reinstalling the same version again. Implemented 120Hz lightsyncing support for 1080p and 1440p content, Fixed HDR-detection issue for Shield Pro and Chromecast with Google TV, Fixed an issue wheretheHue sync box wouldnt reconnect when switching between Hue Bridges, Fixed an issue where the Hue sync box would not detect some Entertainment areas, Changes to an Entertainment area now show up directly in the Hue Sync mobile app, Reworked the communication between the Hue sync box and the Hue Bridge to better support future features, Fixed an issue where CEC Power State Detection would not work in certain setups, Modified USB Power State Detection timing for Sony TVs, Improved compatibility with several routers (e.g.